simabrand.comSima was founded in 2020. Since it's establishment, Sima has committed to selling excellent home products. Using cutting-edge research, we bring you quality products that transform the home into a soothing oasis.
simabrand.com (simabrand.com) has 197 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Cosmetics & Makeup · New York, New York
Excellent
Cosmetics & Makeup · NY, New York
Excellent
Cosmetics & Makeup · Gouverneur, New York
Excellent
Cosmetics & Makeup · Brooklyn, New York
Excellent
197 approved reviews, newest moderated first
Brenda
I love the Sima Face Exfoliating Towel, Disposable face towels and the Japanese Exfoliating Washcloth - Antibacterial Shower Towel. My skin feels smooth and clean. I use the cotton face towels to freshen my face of a morning and to remove my make-up at the end of the day. Love, love, love these products. I highly recommend!
Ingrid A.
Great customer service and fast delivery. No over packaging is a positive.
Julie
Love the length, texture and everything about these shower cloths !
Michael J.
This company is very bad and I can't recommend pleas stay away from this company this company is scammer
Response from simabrand.comDec 7, 2025
Hi there, Thank you for sharing your feedback. We’re sorry to hear that your experience didn’t meet expectations, and we’d really like the chance to resolve any issue. We’ve contacted you privately, and you're welcome to reach us at [email protected] so we can help right away. Thank you, Sima Customer Care
Andrew N.
My skin has never been softer and cleaner. The daily exfoliation has worked wonders on this 68 year olds skin
Darlene H.
12/16/25 I'm happy to report I received my order 3 days ago. i immediately started using the bath cloth. It is fantastic. I love that it allows me to completely wash my back. It is wonderful. 12/05/26 Still have not received my order. Customer service did send me an email. Requesting an update if my package did not arrive by today. They then sent me new tracking number. Which shows a label has been generated. But no package. I have not received my order. Initially the company said my order was delayed due to not having one of the colors I ordered. Then 'lost' and reshipped. Then nothing. The order number is not valid and the tracking number is not valid now. I am extremely disappointed. My last two emails to the company have been ghosted. I can't imagine requesting a refund would get any more notice. So at this time, I'm leaving a very poor review.
Response from simabrand.comDec 3, 2025
Hi there, We’re truly sorry to hear about your experience we will do our best to fix it. We’ve already reached out to you privately to assist and make sure everything is resolved as quickly as possible. For your privacy and security, we can’t discuss order details here, but please know we’re on it and committed to fixing this for you. If you can kindly reply to our private message or contact us at [email protected] , we’ll make sure you’re fully taken care of. Thank you for giving us the chance to make this right. 💛 Sima Customer Care
ST
The textured and smoother sides make the towels useful. The smoother side for face and delicate skin and the rougher side for scrubbing other areas. My skin feels softer and smoother.
Diana M.
I initially ordered several of the exfoliating towels on Nov. 2, 2025. My order was delivered to Las Vegas in error. I wrote a review on Nov. 20, 2025 sharing my experience. Simabrand responded to the review saying they would make things right. They also sent an email saying they would reship my order and my address was confirmed. To date, nothing. Sent them several emails and no response. Buyer beware! It is now December 8, 2025, and I still haven’t received my order. My emails are ignored. No response from Simabrand. My previous order and tracking numbers are now indicating ‘no order found’. Should have ordered through Amazon.
Response from simabrand.comNov 29, 2025
Hi Diana, We’re truly sorry for the inconvenience you’ve experienced , this is not the service we aim to provide. Thank you for bringing it to our attention. We’re contacting you privately to take care of this right away, it seems that there is a problem with your delivery address, since we tried 2 times to join you. Please feel free to reach us at [email protected] with “URGENT – Trustpilot” in the subject so we can make sure everything is handled quickly. Thank you for your patience, and again, our sincere apologies. We’re here to make this right. we'll find a solution, Sima team