Spanky
I am trying to track my order (using my…
I am trying to track my order (using my order number). When I enter the number, I receive "cannot find order". This I find strange, as I took a picture of the confirmation number. I have emailed the company, and have not received a response.
Response from simabrand.comApr 29, 2026
Hi, we’re really sorry for the confusion, that’s definitely not the experience we want you to have. We’d love to look into this for you right away. Please reach out to us at [email protected] with your order number (or resend your email), and we’ll make sure you get a quick update. We’re here to help and will get this sorted ASAP. Sima Team