dkrohlfing
I received my order from Sima and it had been repackaged in a Fed Ex box due to original package damage with 2 of my towels dirty and damaged. The label was barely legible.
I received my order from Sima
Response from simabrand.comAug 24, 2025
We’re so sorry to hear that your order arrived in this condition — this is absolutely not the experience we want for our customers. It sounds like your package was damaged in transit, and we take this very seriously. Please email us at [email protected] with your order ID so we can immediately send you free replacements for the damaged towels. Thank you for bringing this to our attention — we’ll make it right for you. — The Sima Team



