simabrand.comReviews of simabrand.com

Response from simabrand.comDec 21, 2025

Hi Susan, We’re very sorry to hear about your experience and completely understand your frustration. This is not the level of service we aim to provide, and we apologize for the inconvenience caused. Please contact us at [email protected] , and our team will make sure to resolve this for you as quickly as possible. Thank you for bringing this to our attention: we truly want to make things right. The Sima team

Response from simabrand.comDec 14, 2025

Hi Rhonda, We’re very sorry to hear about your experience, and we completely understand your frustration. Waiting this long for an order is unacceptable and absolutely not the experience we want for our customers. Delays from the carrier can unfortunately happen, but you should never feel left without support. We want to assure you that you have not lost your money, and we will make sure you receive a proper solution. I'll reach you out, you can also contact us at [email protected] with your order number, and we’ll personally take care of this for you right away. I just see that: The delivery of your package was attempted but could not be completed due to a lack of an access code. Please contact us to provide the needed access details to avoid a return. Thank you for bringing this to our attention we truly want to make it right. The Sima Team

Response from simabrand.comDec 13, 2025

Hi Phil, Thank you so much for your kind review! We truly appreciate it. We do our best to create products that support your daily routine. I’ve just checked your order, and it’s scheduled to arrive today. If for any reason it doesn’t, please don’t hesitate to reach out to our support team [email protected], we’re always here to help. Sima customer care