simabrand.comReviews of simabrand.com

Response from simabrand.comOct 12, 2026

Hi Brenda, we’re very sorry your towel frayed, especially after you washed it in a laundry bag. We understand your disappointment and concern about the towels you purchased as Christmas gifts. This is very rare, and we’d like to take a closer look to understand what happened. Please contact our customer support team with your order number and photos of the frayed edges so we can investigate and help with your return request. The SIMA Team

Response from simabrand.comSep 22, 2026

Thank you for letting us know, and we’re sorry the review request reached you too early. We completely understand — please take your time and try the product whenever it works for you. We’d be happy to hear your feedback once you’ve had the chance to use it. Sima Team

Response from simabrand.comSep 5, 2026

We’re sorry to hear that your order still hasn’t arrived. Please contact our customer service team [email protected] with your order number so we can check the tracking and help resolve this as quickly as possible.

Response from simabrand.comAug 31, 2026

Hi Angie, Thank you for sharing your feedback. We’re sorry to hear about your experience. SIMA offers a 30-day money-back guarantee, and we’re concerned to hear that you felt this was not honored in your case. We’d like the opportunity to review what happened and make sure your request was handled correctly. Regarding the material composition, we understand your concern and are reviewing how this information is presented to ensure it is as clear as possible. Please contact our customer service team ; [email protected] with your order details so we can look into this further. Thanks! Sima team

Response from simabrand.comJul 30, 2026

Hi Brenda, Thank you for taking the time to share your feedback. We're sorry to hear that the towel didn't meet your expectations. We understand that everyone's preferences for exfoliation are different, and we're disappointed that Sima wasn't the right fit for you. Our goal is to provide gentle, effective exfoliation that's suitable for daily use, but we know that may not match what every customer is looking for. Please reach out to our support team [email protected] —we offer a 30-day satisfaction guarantee, and we'd be happy to help find a solution for you. The Sima Team

Response from simabrand.comJul 19, 2026

Hi Ann, We're very sorry for the frustration this delay has caused. We completely understand how disappointing it is to be waiting for your order. We've already sent you an update via email with your tracking information, and we're happy to confirm that your order is now on its way. Based on the latest tracking, it should arrive within the next few days. We truly appreciate your patience and the opportunity to make this right. If you have any further questions, please don't hesitate to reach out—we're here to help. The Sima Team

Response from simabrand.comMar 27, 2026

Hi Ricky, We’re sorry to see your review and would like to clarify that this description does not match our product or offering. Sima does not sell decorative or non-functional items : all of our products are designed for practical, everyday use, with clear descriptions provided on our website. It’s possible there may be some confusion with another brand or order. We’d really appreciate the chance to look into this for you. Please contact us at [email protected] with your order details so we can investigate and assist you directly. Best regards, Sima Team

Response from simabrand.comMar 8, 2026

Thank you for sharing your feedback. We’re really sorry to hear that your experience with the Sima towel didn’t meet your expectations. That’s definitely not the experience we want our customers to have. Our exfoliating towels are designed to gently exfoliate the skin and usually work best when used on very wet skin with a small amount of soap or body wash. The texture can feel different from traditional washcloths, especially during the first uses, but most customers find that once fully soaked it glides more easily and creates a light lather. That said, comfort is very personal. Please reach out to us at [email protected] so our team can assist you and find a solution. Thank you again for your feedback , it helps us improve. The Sima Team