Silk Maison Reviews | Read Customer Reviews of silkmaison.com

Silk Maison Reviews | Read Customer Reviews of silkmaison.com

Silk Maison reviews

280 approved reviews, newest moderated first

Матильда Д.
Jan 5, 2022
Awful service
I am requesting an immediate refund of the $ 284 order I paid (Order #84374). organization is not responding to email. Edit. despite the organization's typical response here. no responses were received to e-mail. thus, I recommend writing to the International Consumer Protection Authorities. which I will do. Return my money!!!
Response from Silk MaisonJan 6, 2022
Dear Матильда Давыдова, Thank you for your feedback on Trustpilot! We are sorry to have made your shopping experience so unpleasant. If you have any other requests for your order you can send your thoughts back to customer service and we are sure they will continue to process it for you at the first opportunity. We always put the customer experience first and will continue to make improvements. For questions about the product, please send an email to our customer service EMAIL: [email protected]. They will take it further for you as soon as possible. Best regards. SILK MAISON Customer Service
Report
Teresa
Jan 4, 2022
Untrue Sizing + Poor Customer Service
I purchased a coat in L after basing myself off of the sizing guide on Silk Maison's website. The item is more like an XXXL. It is extremely disappointing. Given that I was away on vacation and dealing with health issues abroad, I did not receive my package until January 3rd. This means that I am 1 week outside the 14 day return policy window. I have yet to receive a response from customer service such that they may process my refund! Highly frustrating series of events.
Response from Silk MaisonJan 4, 2022
Dear Teresa, Thank you for your feedback on Trustpilot! We are sorry to have made your shopping experience so unpleasant. If you have any other requests for your order you can send your thoughts back to customer service and we are sure they will continue to process it for you at the first opportunity. We always put the customer experience first and will continue to make improvements. For questions about the product, please send an email to our customer service EMAIL: [email protected]. They will take it further for you as soon as possible. Best regards. SILK MAISON Customer Service
Report
Amy
Jan 3, 2022
Warning
Warning! Scam! This is a fraudulent company. My “coat” if you can call it that arrived today. Not as pictured sleeves are super short and the belt is in the inside of the coat, rather than the outside. Super cheaply made, I will have to throw it away. It is not wearable. No return info, so I am now out $200.
Response from Silk MaisonJan 4, 2022
Dear Amy, Thank you for your feedback on Trustpilot! We are sorry to have made your shopping experience so unpleasant. If you have any other requests for your order you can send your thoughts back to customer service and we are sure they will continue to process it for you at the first opportunity. We always put the customer experience first and will continue to make improvements. For questions about the product, please send an email to our customer service EMAIL: [email protected]. They will take it further for you as soon as possible. Best regards. SILK MAISON Customer Service
Report
Hidden A.
Jan 3, 2022
Please cancel and refund order #84735…
Please cancel and refund order #84735 ASAP
Response from Silk MaisonJan 4, 2022
Dear Hidden Account, Thank you for your feedback on Trustpilot! We are sorry to have made your shopping experience so unpleasant. If you have any other requests for your order you can send your thoughts back to customer service and we are sure they will continue to process it for you at the first opportunity. We always put the customer experience first and will continue to make improvements. For questions about the product, please send an email to our customer service EMAIL: [email protected]. They will take it further for you as soon as possible. Best regards. SILK MAISON Customer Service
Report
Cindy L.
Dec 30, 2021
I was ready to write a 1-star negative…
I was ready to write a 1-star negative review because it has been so long since I ordered the coat (11/26) and no update was given so I contacted their customer service dept. They did take a couple days to get back to me regard my order but they explained they were simply overwhelm on the holiday orders and having some delays since the clothes are all made to order. However, Silk Maison told me my item will be ready within 2-3 weeks. They're right - my coat shipped out within that time frame and it arrived faster than I expected, took only about a week to get to me (FYI, I'm in Texas, US). As far as for the quality and sizing, it exceed my expectations particularly for the pricing. USD$136 for a nice double sided coat that's made out of 80% wool? Sign me up! Overall, I'm glad that I waited and happy with my purchase but would recommended hire more customer service reps so issues can be addressed in a timely manner.
Response from Silk MaisonDec 31, 2021
Dear Cindy L, Thank you for your feedback on Trustpilot! We are sorry to have made your shopping experience so unpleasant. If you have any other requests for your order you can send your thoughts back to customer service and we are sure they will continue to process it for you at the first opportunity. We always put the customer experience first and will continue to make improvements. For questions about the product, please send an email to our customer service EMAIL: [email protected]. They will take it further for you as soon as possible. Best regards. SILK MAISON Customer Service
Report
Anne
Dec 30, 2021
Scam company, I want a refund
Hi! After finding out you chip fake fabrics from China, which will take forever to arrive to my country I want to get my purchase refunded immediately. Order number is: 83153. Please answer and refund quickly!
Response from Silk MaisonDec 31, 2021
Dear Anne, Thank you for your feedback on Trustpilot! We are sorry to have made your shopping experience so unpleasant. If you have any other requests for your order you can send your thoughts back to customer service and we are sure they will continue to process it for you at the first opportunity. We always put the customer experience first and will continue to make improvements. For questions about the product, please send an email to our customer service EMAIL: [email protected]. They will take it further for you as soon as possible. Best regards. SILK MAISON Customer Service
Report
Sara G.
Dec 29, 2021
Terrible costumer service
Terrible costumer service! My husband bought me a dress and I couldn’t try it on for two weeks because it was my Christmas present, even though it was size 0 is pretty big and when we contacted Silk Maison they said they wouldn’t work with us for an exchange because “it had been exactly 15 days”, even if the dress was still in the box, with the tag and had never been worn. Expensive brand for horrible costumer service. Don’t order their stuff for Christmas or birthdays! Or as any kind of gift, sizes are inaccurate and their costumer service is no good. So disappointing.
Response from Silk MaisonDec 30, 2021
Dear Sara Griggs, Thank you for your feedback on Trustpilot! We are sorry to have made your shopping experience so unpleasant. If you have any other requests for your order you can send your thoughts back to customer service and we are sure they will continue to process it for you at the first opportunity. We always put the customer experience first and will continue to make improvements. For questions about the product, please send an email to our customer service EMAIL: [email protected]. They will take it further for you as soon as possible. Best regards. SILK MAISON Customer Service
Report
Sharon G.
Dec 29, 2021
Please cancel order 65898 as it’s been…
Please cancel order 65898 as it’s been over a month (order placed nov 23) and I have not received goods. Refund immediately!
Response from Silk MaisonDec 30, 2021
Dear Sharon Goldenberg, Thank you for your feedback on Trustpilot! We are sorry to have made your shopping experience so unpleasant. If you have any other requests for your order you can send your thoughts back to customer service and we are sure they will continue to process it for you at the first opportunity. We always put the customer experience first and will continue to make improvements. For questions about the product, please send an email to our customer service EMAIL: [email protected]. They will take it further for you as soon as possible. Best regards. SILK MAISON Customer Service
Report