Silk MaisonSilk Maison strives to enhance your life-wear using luxurious silk accompanied with our elegant design, allowing you to look and feel effortlessly glamorous. Every piece of design incorporates contemporary aesthetic and classical tradition, blending into the collections that encapsulate an entire look from day to night, city to home.
Silk Maison (silkmaison.com) has 280 customer reviews on Five Star Index, with an average rating of 1.6 out of 5.
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Wilson H.
注文したシャツ、パジャマ、コートをいくつか購入しました。私は持っているすべてのアイテムが大好きで、これは良質です。ありがとうございます。
Response from Silk MaisonJan 26, 2022
Dear Wilson. Thank you for your feedback on Trustpilot! Hi, thank you so much for your trust in SILK MAISON and your love for our items. We are committed to providing our customers with the best products. You can visit our website to enjoy more discounts. We look forward to your next visit!! :) Best regards. SILK MAISON Customer Service
Ayça Y.
They are real thief! I ordered the wool coat on December 12, 2021. Till now, they did not send the coat… and they did not give the money back to me. I will write them everywhere.
Response from Silk MaisonJan 21, 2022
Dear Ayça Yiğitalp, Thank you for your feedback on Trustpilot! We are sorry to have made your shopping experience so unpleasant. If you have any other requests for your order you can send your thoughts back to customer service and we are sure they will continue to process it for you at the first opportunity. We always put the customer experience first and will continue to make improvements. For questions about the product, please send an email to our customer service EMAIL: [email protected]. They will take it further for you as soon as possible. Best regards. SILK MAISON Customer Service
zainab O.
Here is my first post in which I reviewed few days ago (Hi, my order # is 85908. I still have 12 days to return my order. I have send you multiple emails to send me a return address but you are not replying. Are you a fraud? Tell me the return address here. Someone please help me and tell me their return address. Edit: hey this is what I’m doing. You never reply back to my emails. I can see you reply same to all reviews here. But don’t take any action. This is fraud. Give me your return address here. I WANT RETURN ADDRESS AND MY MONEY BACK YOU LAIRS) My second review after the co contacted me: (Edit#1: ok so finally the company has contacted me about the return issue and gave me the return address. That is why I have changed my rating from 1 to 2 stars. I’ll keep on changing the rating based on company’s further actions) My third review after dispatching my goods: (So I've dispatched my goods for a return and have sent a copy of the return receipt and a tracking number according to the company's requirement. I'm pleased to see a very good email reply from them which made me feel relax. For that I've changed my rating from 2 to 4 stars. After this I am very much sure this company is not a fraud but it's new small business which needs some time to settle in. Let's see. I'll keep posting till the problem is resolved)
Response from Silk MaisonJan 21, 2022
Dear zainab omer, Thank you for your feedback on Trustpilot! We are sorry to have made your shopping experience so unpleasant. If you have any other requests for your order you can send your thoughts back to customer service and we are sure they will continue to process it for you at the first opportunity. We always put the customer experience first and will continue to make improvements. For questions about the product, please send an email to our customer service EMAIL: [email protected]. They will take it further for you as soon as possible. Best regards. SILK MAISON Customer Service
Amanda
My package shipped since November and I still have not received it. Fed ex said it was sent back to the shipper. The customer service is doing nothing. I have tried explaining to them over multiple emails and nothing is being done to locate my package. They are basically stealing from customers. Do not trust this company. The customer service is non existent.
Response from Silk MaisonJan 20, 2022
Dear Amanda, Thank you for your feedback on Trustpilot! We are sorry to have made your shopping experience so unpleasant. If you have any other requests for your order you can send your thoughts back to customer service and we are sure they will continue to process it for you at the first opportunity. We always put the customer experience first and will continue to make improvements. For questions about the product, please send an email to our customer service EMAIL: [email protected]. They will take it further for you as soon as possible. Best regards. SILK MAISON Customer Service
Ashley H.
Do not expect to be able to return your items. I had to pay 50 chf for a return shipment, just for them to refuse it and ship it back to me. So much waste of money and resources. I ordered a coat from them, and it definitely did not match the quality I expected - the wool is itchy and there is zero structure to the coat, it is very large and unflattering. I only tried it at home and it was therefore in perfect condition, they truly had no reason to refuse the shipment. I contacted the costumer service and am waiting for a refund, will update according to what the customer service answer.
Response from Silk MaisonJan 15, 2022
Dear Ashley Hills, Thank you for your feedback on Trustpilot! We are sorry to have made your shopping experience so unpleasant. If you have any other requests for your order you can send your thoughts back to customer service and we are sure they will continue to process it for you at the first opportunity. We always put the customer experience first and will continue to make improvements. For questions about the product, please send an email to our customer service EMAIL: [email protected]. They will take it further for you as soon as possible. Best regards. SILK MAISON Customer Service
Hannah
Fast delivery however the item looked completely different to the picture. And I have emailed them to return the item. However they are taking days to respond! If they reply after the 14 day grace period, will that mean I won’t be able to get a refund? Why don’t they just allow us to process our own returns on their website? They don’t even give us an address to return it to! We can only wait for their reply. They should be more transparent with their return policy and procedure for being such a expensive/luxurious brand.
Response from Silk MaisonJan 15, 2022
Dear Hannah, Thank you for your feedback on Trustpilot! We are sorry to have made your shopping experience so unpleasant. If you have any other requests for your order you can send your thoughts back to customer service and we are sure they will continue to process it for you at the first opportunity. We always put the customer experience first and will continue to make improvements. For questions about the product, please send an email to our customer service EMAIL: [email protected]. They will take it further for you as soon as possible. Best regards. SILK MAISON Customer Service
Lukas T.
Well I've received my order after a couple of weeks but immediately wanted to return it after seeing the packaging and the product. I sent it back the next day. After like 2 weeks I got an email saying they can't find the package with the tracking number that I provided, then they accepted a Screenshot. After 1 week I got an email which said that my order has been partially refunded. Well... It's been 5 days now and nothing landed in my bank account, which tells me they didn't do it. Even the slowest bank transfers are done in 5 business days.
Response from Silk MaisonJan 15, 2022
Dear Lukas T, Thank you for your feedback on Trustpilot! We are sorry to have made your shopping experience so unpleasant. If you have any other requests for your order you can send your thoughts back to customer service and we are sure they will continue to process it for you at the first opportunity. We always put the customer experience first and will continue to make improvements. For questions about the product, please send an email to our customer service EMAIL: [email protected]. They will take it further for you as soon as possible. Best regards. SILK MAISON Customer Service
Sofie A.
I received a dress instead of the top I ordered. Was not possible for them to express send me the correct item in time for the event that I ordered it for. It's now been 1.5 months and I'm still waiting for my refund. First I had to send pictures of the wrong item, then pictures of shipment receipts and only after eight e-mails back and forth, I was told that I needed a PayPal account to get my refund. I have now created a PayPal account and are waiting for my refund. Only good thing is that customer support replies pretty quickly, though they could've told med that I needed to send pictures of the dress, the receipts and create a PayPal in their first e-mail... or just on their website.
Response from Silk MaisonJan 13, 2022
Dear Sofie Andersen, Thank you for your feedback on Trustpilot! We are sorry to have made your shopping experience so unpleasant. If you have any other requests for your order you can send your thoughts back to customer service and we are sure they will continue to process it for you at the first opportunity. We always put the customer experience first and will continue to make improvements. For questions about the product, please send an email to our customer service EMAIL: [email protected]. They will take it further for you as soon as possible. Best regards. SILK MAISON Customer Service
