Silk Maison strives to enhance your life-wear using luxurious silk accompanied with our elegant design, allowing you to look and feel effortlessly glamorous. Every piece of design incorporates contemporary aesthetic and classical tradition, blending into the collections that encapsulate an entire look from day to night, city to home.
Silk Maison (silkmaison.com) has 280 customer reviews on Five Star Index, with an average rating of 1.6 out of 5.
Also known as
silkmaison.com
Website
silkmaison.com
Category
Clothing & Underwear
Location
Steamboat Springs, Colorado
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 77% of reviews.
Latest
Most recent review: December 2024.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Bad customer communication, delays in shipping that were definetley not made clear pre-purchase. Dress arrived super creased. Although the design itself is nice, the quality of the fabric is thin looks cheap and nasty. Id happily pay more for something made to last, its just hard to find these days.
Response from Silk MaisonApr 2, 2022
Dear zoe.
Thank you for your feedback on Trustpilot!
We are so sorry to have made your shopping experience so unpleasant and we are so sorry for the delay of your order. :(
We will gradually improve the descriptions on our website in the future.
Regarding the CREASES in the dress you mentioned, as the dress need to be packed, FOLDING IT IS INEVITABLE. Please FOLLOW the SILK CARE INSTRUCTIONS on our website to IRON IT and then you can wear it normally. :)
Regarding the FABRIC, as 90% of the fabric of the dress you purchased is silk ( 19MM 92%SILK 8%SPANDEX), which ITSELF IS VERY LIGHT AND TEXTURE. We are so sad that you feel a light fabric is just too poor in quality. :(
Anyway, thank you very much for your understanding and cooperation.
Please remember to hand wash and iron your beautiful dress.
Thanks a million for your time!
For questions about the product, please email our customer service
EMAIL: [email protected].
Best regards.
SILK MAISON Customer Service Department
CC
cherry cat C.
I've used this company 4x and so far so…
I've used this company 4x and so far so good.
I love their silk, I ordered in the Philippines and also when I was in the UK, they split orders but still got it.
There is a little bit of inconsistency like
The first one arrived in the best box quality, the silk in paper and the best silk quality smooth, soft, thin.
The 2nd one though arrived in a Nice box and pyjamas in plastic, the silk crisp is a little ticker.
The 3rd one arrived in just bubble wrap, but the silk is still nice and my partner likes it anyway since he hates boxes.
and the 4th in the nice packaging again.
I am guessing they have a different supplier, or just doing it for customs.
Anyway still love them and will keep buying as long as the silks are nice. I try many silk website and their maison white silk here is still the best one for me!
Response from Silk MaisonApr 2, 2022
Dear cherry.
Thank you for your feedback on Trustpilot!
Wow, thank you so much for your continued interest in our website and for your love and recognition of our silk products.
We will strive to create more and more comfortable and beautiful silk products in the future. Stay tuned!!! :)
We hope we can bring you a pleasant shopping experience every time.
And we are looking forward to your next visit!!
Have a beautiful weekend! :)
For any further questions about our products, please send an email to our customer service EMAIL: [email protected]. They will take it further for you as soon as possible.
Best regards.
SILK MAISON Customer Service
Best regards.
SILK MAISON Customer Service Department
SK
simone K.
J’ai acheté un manteau en laine
J’ai acheté un manteau en laine. Très beau, très bien coupé, élégant et le tissu est magnifique et doux.
Le seul inconvénient de ce site est le délai de livraison. Mais ça finit par arriver!
Je ne regrette pas du tout mon achat!
Response from Silk MaisonApr 2, 2022
Dear simone.
Thank you for your feedback on Trustpilot!
Hello simone, hoping you are doing well!
We sincerely appreciate your trust in SILK MAISON and your loyal love for our products.
We are committed to providing our customers with the best products.
And thank you for your kind advice on our logistics. There will be some delay in global delivery because of the COVID-19 epidemic. Anyway, we will try our best to choose the fastest shipping provider to enhance your shopping experience.
You can visit our website to enjoy more discounts. Looking forward to your next visit!! :)
Have a pleasant weekend!
If you have any further questions about our products, please email our customer service.
EMAIL: [email protected].
They will take it further for you as soon as possible.
Best regards.
SILK MAISON Customer Service Department
RM
Rose-Marie D.
Truly recommend 🦋
I bought silk pyjamas and lounge wear at Silk Maison before Christmas and I totally felt it love with the colours, the cut and of course the fabric. Silk really is self care. I totally trust this brand for a great silk selection.
I just received another item from the Spring collection. It’s just breathtaking.
Shipped in the same week as ordered !
Truly recommend ! 🦋
Response from Silk MaisonApr 2, 2022
Dear Rose-Marie.
Thank you for your feedback on Trustpilot!
We greatly appreciate your trust in SILK MAISON and your loyal love for our products.
We are honored to receive such a high rating from you! We will keep striving to bring more great productions to our customers.
Looking forward to your next visit!!!
We wish you all the best and safety!
For any further questions about our product, please send an email to our customer service EMAIL: [email protected]. They will take it further for you as soon as possible.
Best regards.
SILK MAISON Customer Service Department
AT
Alicia T.
Silk Maison tried to not provide goods for money paid and slipped up and lied
I ordered five silk pajama oversized shirts and was given an order # 103553. I was informed my support team that all five piece would not be shipped together which was fine with me. I was told to expect my first order with tracking number 9405528206335484901792 which would contain four items, yet when I received the first order it only contained one item which I have photos of the small box it came in. This company also made a point to NOT include a shipping label in the package to avoid being held accountable for inventory missing. Thankfully, I have pictures to prove it’s packaging. Also, when I did follow up through email about order 103553, the representative said something completely contradictory of what was initially emailed to me. I was first told the first time that’s order would contain four things with the mentioned tracking number, but then the next person must have gotten confused and lied and said I would receive my second package containing 1 item yet the tracking number for both alleged packages was miraculously the same.
Just to put a few things into perspective, I worked for three different logistics and courier services for over 11 years and can confidently say in no country, world, nor dimension will two different packages regardless of the contents quantity, can the both EVER have the SAME tracking numbe. It’s not possible no matter how you slice it. So this company is refusing to send me the actual items I paid for and believes I’m completely oblivious and unaware as to how logistics work. I have already escalated this matter with both the Better Business Bureau and have currently found out while on vacation on Los Angels that their business office is very close to my AirBnB and plan to make a trip in person in the next two days. Let’s see if they can lie to my face too.
Response from Silk MaisonMar 16, 2022
Dear Alicia.
Thank you for your feedback on Trustpilot!
We are really sorry that your shopping experience on our website was so unpleasant.
We are very sorry that our fellow may not have expressed clearly, but PLEASE LOOK AGAIN CAREFULLY AT THE EMAIL THEY SENT YOU and THEY ARE SURE THAT THEY SENT YOU 2 DIFFERENT TRACKING NUMBERS.
Tracking number for your FIRST PART package:"WNBAA0184959879YQ"
("9405528206335484901792" this one is the USPS tracking for your FIRST PART package, and BOTH TRACKING NUMBERS for your first part package DOES WORKS)
Item:
Gold Gradient Oversized Boyfriend Silk Blouse - Gold Gradient,
Oversized Boyfriend Silk Pajama Shirt - Chocolate,
Water Wave Oversized Boyfriend Silk Blouse - Water Wave,
Powder Blush Oversized Boyfriend Silk Blouse - Powder Blush,
And tracking number for your SECOND PART package:"REDC6200847439"
Item: Versatile Striped Silk Pajama Shirt - Navy,
So the item you have received is the SECOND PART of your order, please confirm.
Our partner has also clearly informed you that THE DELIVERY of your FIRST PART package has FAILED.
So please contact YOUR LOCAL USPS AS SOON AS POSSIBLE and CONSULT WITH THEM ABOUT THE REDELIVERY of your FIRST PART package in order to receive the 4 items in your FIRST PART package without any problems.
USPS Tel: 1-800-275-8777
We sincerely hope you can understand this time.
And finger crossed you will receive the 4 items in the FIRST PART package of your order soon.
Have a beautiful week! :)
For any questions about your order, please email our customer service
EMAIL: [email protected]
They will get back to you as soon as possible.
Best regards.
SILK MAISON Customer Service
TR
Tania R.
It’s the worst experience I ever have…
It’s the worst experience I ever have when buying online.
Everything I've read here has happened to me as well. I send an email to costumer support and they do not respond, my dress does not arrive and there is no way to make a cancellation or return.
I have also posted negative comments on their Instagram account (which I don't usually do) and they delete them.
I'm very angry. I wish I had read the reviews here earlier. :(
Response from Silk MaisonMar 11, 2022
Dear Tania.
Thank you for your feedback on Trustpilot!
We are sorry for such long delay in the transit of your order.
We also apologize for not replying to you in time as we are very busy on a daily basis and we need to deal with many emails and queries from other customers besides yours.
However, we HAVE REPLIED to EVERY EMAIL you sent us.
Regarding your order, we arranged delivery for you the same day you placed your order, but it coincided with the serious COVID-19 epidemic which was beyond our control.
Even so we did our best to help you solve your problems. Please understand.
As the COVID-19 epidemic is still very serious, if you are in a hurry to receive your order, you should have asked us about the arrival time of your order before you purchase or as soon as you have completed your order.
However, by the time you approached us your order had already been shipped to the international airport and was held up there.
We are also in the unenviable position of not being able to cancel your order and the logistics provider not being able to return the package to us.
Anyway, we have replied to your latest email about the solution of your order. Please have a look.
Again, we apologize for any trouble we may have caused you.
Thank you for your patience and understanding.
Have a wonderful day! :)
For any questions about your order, please email our customer service
EMAIL: [email protected]
We will get back to you as soon as possible.
Best regards.
SILK MAISON Customer Service
MA
Marija
Terrible experience and money lost
Terrible experience and money lost. Ordered a coat, did not receive it (also no updates on the order until I sent multiple emails asking about it), carrier claimed it was delivered even though it wasn't, company said it could only send me another one and couldn't provide a refund since the item was "lost" (which I doubt since for any other order from other brands the same carrier has ever handled before, orders have always arrived successfully). Naturally the same thing happened once again with the re-sent item, they simply defined it as "lost" (not to mention I only got this information after sending multiple emails to the company who seems perfectly incapable of solving anything or caring to look into it unless pushed by the customer's questions). I don't know if its a scam or if there was an actual problem but the whole story is extremely bizzare (esp. for the same scenario to occur twice!) and hasn't happened to me with any other brands.
Response from Silk MaisonMar 14, 2022
Dear Marija.
Thank you for your feedback on Trustpilot!
We are really sorry that your shopping experience on our website was so unpleasant.
For the update of your order, our website had indeed sent you the tracking information about your order on the day it was shipped (January 19th), so please check your mailbox or spam folder carefully.
This is part of that e-mail:
"Thanks for shopping with us
Hi Marija,
We have finished processing your order.
Your order was shipped via
Track your order via https://track.aftership.com/en, your tracking number is 06215141208530"
For your order, it's not that we didn't investigate anything. We did everything we could to help you with your problem, but unfortunately the results were not as good as we would have liked. Because both of your original order and the replacement order were shown as delivered, we were unable to file a claim against the logistics provider, though it's their responsibility that lost your orders.
Furthermore, when you gave us feedback that you had not received your order when it was shown to have been delivered, we did send a request to the relevant authorities for a refund, but your request was not approved as our logistics department confirmed that your package had been successfully delivered.
However, in order to minimize your losses, we send a replacement of your order to you free of charge and we SPECIFICALLY REMIND you to KEEP CLOSE EYE on the LOGISTICS of the REPLACEMENT ORDER.
We are really sorry that the same situation has arisen with your replacement order. But as the logistics still shows that it has been signed for, there is still nothing we can do about it.
Please try to make a claim against DPD.
Tracking number of your replacement order: YT2205221272126305
Tracking link: https://www.aftership.com/en/track/YT2205221272126305
DPD Tel: 01806 373 200
We sincerely hope you can understand.
Have a great day! :)
For any questions about your order, please email our customer service
EMAIL: [email protected]
They will get back to you as soon as possible.
Best regards.
SILK MAISON Customer Service
NR
natasha R.
In my case it was the first purchase
In my case it was the first purchase, and I had a bad experience. Their customer service system is very bad, they deducted the money from my account and until today (2 weeks later) I have not received any response, payment confirmation or number of tracking. They do not answer my emails and they do not return my money.
It is the first time that I write a review of a purchase, I am doing it to prevent other people from going through the same thing.
Response from Silk MaisonMar 11, 2022
Dear natasha.
Thank you for your feedback on Trustpilot!
We are very grateful for your support of our brand and your love of our products.
But EXCUSE ME? ? ?
Where did you see that we DEDUCTED the money from your account please?
We assume you have tried to initiate a DISPUTE but failed? Since we have ever even received your payment. All 4 orders you placed from 21 February to 2 March have failed.
Why can't you just ask your bank, when there is clearly a problem with your bank account?
It's really strange, what you want other people not to go through please? ?
Please excuse the rudeness of our words as we have indeed replied to your email and we really feel aggrieved. :(
Have a good day.
Best regards.
SILK MAISON Customer Service
