Silk MaisonSilk Maison strives to enhance your life-wear using luxurious silk accompanied with our elegant design, allowing you to look and feel effortlessly glamorous. Every piece of design incorporates contemporary aesthetic and classical tradition, blending into the collections that encapsulate an entire look from day to night, city to home.
Silk Maison (silkmaison.com) has 280 customer reviews on Five Star Index, with an average rating of 1.6 out of 5.
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Julian M.
Although my item took quite a while to arrive, I am beyond happy with the garment. Perfect fit. Gorgeous fabric. Not disappointed in the slightest. The business is based in America, but clothes are made custom in China. Hence the delays. But I will be ordering again from them, for sure. Thank you! #94484
Elaine O.
I ordered 2 coats from them in Dec 2021 for usd280, arrived Jan 2022. They’ve packed it well. However the 2 coats were not lined, quality very bad, jacket from h&m will have better quality, I return the coats n spent over usd100 on shipping Now they refuse to refund me to my new credit card because my old card has been blocked. If you have any brain, don’t trust them. The pictures on the site looks good but the product n customer service is awful. Really upset with myself and hope I can find some justice.
Response from Silk MaisonFeb 24, 2022
Dear Elaine, Thanks for your feedback on Trustpilot! We are so sad to hear that you are so unsatisfied with the quality of the coats you received. :( About the lining of the coats, it is clearly stated in our production description. And most of our coats are not lined. We regret that you purchased the coats without looking at the production description, and that you bought two of them. Regarding the return shipping cost, it is also clearly stated on our website that you are responsible for shipping costs for returns for any reason other than manufacturing errors. Since you have purchased from our website, it means that you are accepting this policy of ours. It's just that you may have chosen a logistics provider that charges more to ship your package. Regarding refunds, our customer service has clearly told you that we can only refund your money to your purchased account. We are sorry to hear that your purchase account has been locked. However, we refunded you before you told us that your purchase account was locked. We kindly recommend that you can contact your bank to request them have the refund transferred directly to your new card or you can contact your bank to unlock your purchase account so that you can see the refund. Thank you for your understanding and cooperation. And hope our suggestions can help you. :) Best regards, SILK MAISON Customer Service
Scott C.
Poor quality material and when you try to return "it's clearly stated things on sale are non returnable" in a rude tone. *For an example, see below.
Response from Silk MaisonFeb 24, 2022
Dear Scott, Thanks for your feedback on Trustpilot! We are so sad to hear that you are so unhappy with the quality of the material of our products. :( We don't quite understand why you think the tone of "things on sale are non returnable" is rude. Well, , ,rejection is certainly unpleasant, but it is indeed clearly stated that ITEM ON SALE CAN NOT BE RETURNED/EXCHANGED in our return/exchange policies on our website, and you should have read it carefully before you place an order. Because they are very important. And if you place an order without reading them, then now here's the problem, we have no way to help you return your goods and you'll have an extremely unhappy shopping experience with us. :( In short, these are our policies on our website, and you need to abide by them once you have purchased from our website. We hope you will understand. Have a great day! :) Best regards, SILK MAISON Customer Service
Nadine V.
they are scammers. the quality was so bad I sent it back. I never got the money back. don't buy anything!
Response from Silk MaisonFeb 23, 2022
Dear Nadine, Thanks for your feedback on Trustpilot! We are so sad to hear that you are so unsatisfied with the quality of the coat you received. :( But please USE YOUR WORDS CAREFULLY so as NOT TO MISLEAD our important customers who loyally love our products. It's not that we didn't process your refund, it's that you didn't read the return instructions we sent you and didn't do what we asked you to do at all. You have not provided us with your return tracking number since you shipped the item, and then you suddenly ask us for a refund after more than one month. Please understand that we are not a small store, but a global online shopping company, and we cannot help you if you do not comply with our return policy and do not cooperate us. Our customer service has clearly told you that you are required to provide us with your return tracking number within 5 days of sending the returned item. But you didn't. Therefore we are not be able to help you in this case. Please understand. Best regards, SILK MAISON Customer Service
SVITLANA R.
I ordered a black wool coat in size M because that's the size I always wear and I followed company's size table. The quality is nice but the sizing is so inaccurate. Size up of you want it to fit you and go up 2 sizes if you want it oversized. I had to pay 18$ for the return shipping and it felt unpleasant. The company was responding. For that reason I won't take that risk again because I did follow company's size chart. It took a while to receive my replacement coat in a bigger size and I guess it fits fine, not oversized, and the sleeves are a bit short. It's fine for winter evenings in SoCal. I shop a lot and I appreciate free returns and exchanges.
Aga J.
Customers beware of this company. They make the return process very difficult. The seller avoids replies to emails, which makes return and refund impossible. Hopefully will get money back through CC.
Response from Silk MaisonFeb 23, 2022
Dear Aga, Thanks for your feedback on Trustpilot! We are sorry to hear that you think our simple return process is "difficult". Regarding your comment about "The seller avoids replies to emails, which makes return and refund impossible", please USE YOUR WORDS CAREFULLY so as NOT TO MISLEAD our important customers who loyally love our products. If it is convenient for you, please let us know your order number/informations so that we can help you check the status of your order and help you with your return/refund request. Thank you for your cooperation. :) For further questions about your order, please send the email to our CUSTOMER SERVICE EMAIL:[email protected], our customer service will further handle it for you as soon as they see your email. Best regards, SILK MAISON Customer Service
Tamara Von B.
You can’t return because they’ll send you the address of a vacant lot! Everyone report this company!
Response from Silk MaisonFeb 23, 2022
Dear Tamara, Thanks for your feedback on Trustpilot! Sorry, we note that you ordered from America, where we have the largest number of customers, and the return address is certainly correct. Are you a scammer please? We think customers who have had a shopping experience on our website may have this suspicion as well. If you are not a scammer, please feel free to send your goods to the address in America that our customer service had provided you many many times! Of course, if you still think that the address we gave you is wrong, you can also choose to spend more money and send your return to our shipping location - China. If you have decided, please contact our customer service. Thank you for your trust and cooperation. Have a lovely day! :) For further questions about your order, please send the email to our CUSTOMER SERVICE EMAIL: [email protected] Best regards, SILK MAISON Customer Service
Cloudia
My order number is 95874, the order was made on 5th of February and until 17th of February. I hasn’t received any feedback and delivery.
Response from Silk MaisonFeb 23, 2022
Dear Cloudia, Thanks for your feedback on Trustpilot! Hi, we apologize for not responding to your emails in seconds. Because of our high volume of orders, the number of emails grows daily and we need to reply one by one, which will be a very long process until we see your email. We sincerely hope you can understand. We kindly recommend that if you have any questions please contact our customer service fellow by email, although it won't be quick to get a response, they will CERTAINLY solve your problem for you as soon as they see your emails. BUT you can't solve any problem by writing a bad review here. Thank you for your time. Have a beautiful day! :) For further questions about your order, please send the email to our CUSTOMER SERVICE (EMAIL: [email protected]) Our customer service will further handle it for you as soon as they see your email. Best regards, SILK MAISON Customer Service
