A H.
Absolutely the biggest scammers and so…
4th June 2022 Sent returned parcel to Germany now Still waiting for a refund one month later!!! Buyer beware!!! No reimbursement received Latest updated 10th May 2022 Advised that customs must have rejected the parcel Absolutely not The parcel has returned addressee rejected Another excuse They rely on you not making a fuss but this is theft and fraud Thanks for the response but you’ve not answered the issue My order number is #113346 and I am still waiting for your ‘support’ to respond I am not prepared to pay again to ship to a fake address in France Please resolve immediately as this is theft and fraud Updated 9th May 2022 Absolutely the biggest scammers and so wish I had read reviews Even the responses from the company are a dreadful show of customer service - it is clear they try every loophole to avoid taking responsibility So here goes I order from what looked like an American site Lovely coat and went for it and ordered my coat It took weeks for it to arrive as clearly now realise it was being shipped from China The coat is big enough for 5 people and totally unacceptable I followed instructions and paid return costing £15 and advised of tracking number It was to be returned to a French address! Well all ok so far as it would not be fair to complain about length of time to receive I waited for about 5 weeks for my refund and then my package turned up at my house with labels all over it saying address rejected and refused What excuse now As I believe this is theft And I am keen to know what response I will be given Support email not responding and mailbox in America says mailbox full Please tell me how you are going to refund my order without a whole load of inexplicable excuses
Response from Silk MaisonMay 9, 2022
Updated on 13/5/2022 Good morning, Haddon!! We apologize for making you wait for so long. :( However, in the past two days, we have seen that our customer service fellow have carefully responded to your emails and queries and have negotiated with you to resolve the issue of your return package being returned and have reimbursed you accordingly. We hope you are satisfied with the solution they have provided? WARM TIPS: Please KEEP AN EYE ON THE LOGISTICS UPDATE OF YOUR RETURN at your leisure in case there is any accident in the logistics, you will be able to find it in time and contact the appropriate person to assist you solve that timely. (As the carrier for your return package was made by your own chosen and our overseas warehouse can only simply hold the return packages, we are not able to help you verify or deal with any unforeseen issues that may have occurred during the transit of your return package. We sincerely hope you will understand. Thanks a million! ) Regarding the size of the coat-Patch Pockets Oversized Wool Coat - Beige, XXL you ordered. Because the coat, itself, is designed as "OVERSIZED", and because you have chosen a very large size, it must actually be very large. Again, we hope you will understand. :) Thank you so much for your time and patience. Enjoy Saturday!!! :) Updated on 10/5/2022 Dear Haddon. Thank you for your feedback on Trustpilot! We are sad to read this comment from you. :( If it is convenient, could you please tell us your order details (ORDER NUMBER or NAME/EMAIL you used when placed your order) so that we can better assist you with your problem? Again, we deeply apologize for any inconvenience we may have caused you. Thank you very much for your support and patience. Let's keep in touch by email ([email protected]) until your problem is resolved to your satisfaction. We wish you all the best! :) If you have any further questions about your order, please email our customer service (EMAIL: [email protected]). We will come back to you as soon as we see your email. Best regards, SILK MAISON Customer Service Department