Maya A.
Yikes!
Yikes! Should’ve read the reviews before I purchased from this company. Just don’t do it. They’re a scam. They sent me the wrong product and want me to pay for shipping to send the item back. Wasting my time AND money. Why should I trust that I’ll ever see my money again once they receive the item if I can’t even trust them to send me the correct dress that I paid for in the first place? I talked to them for a week before giving up and just reporting them. I mean I thought lilysilk was bad but wow lilysilk is 1000 times better than this horrible company. They overprice the crap out of these polyesters and don’t even give you what you ordered. I can’t wait to show screenshots of their service to everyone. Guys, save yourself the headache and just don’t purchase from this horrible place. They don’t have good service, no matter how good you think their site looks, if they don’t have good service & they screw up (or you don’t like your item) say good bye to the hundreds of dollars you spent on it. Genuinely, just save time and money and go somewhere else. This isn’t it, sis. And looks like trustpilot noticed that they’re faking their reviews too…. If a company had good service, and good product… they wouldn’t need to fake their reviews! Guys let this company’s review speak for itself. EDIT: Just don’t trust them. I read their reply. Yes, thanks for sending me an item that is 2 sizes too big and blamed ME for not knowing what size it was. They kept trying to tell me they sent the correct size They even told me they probably did send the correct size after I told them it was wrong. The item is useless… waste of time and money. I do NOT recommend. Their reply will speak for itself on how they tried to handle it. Good thing I have screenshots of everything.
Response from Silk MaisonJun 17, 2022
Dear Maya, When you contact us, we have been doing our best to help you resolve the issue of sending the wrong item. We promise to reimburse you for shipping costs after we determine that the wrong item was sent. We do not provide return labels, so covering shipping costs is only possible on a reimbursement basis. To reduce your concern, we also offered to arrange for a replacement while you send the package back but you never replied either. Now the wrong item is kept by you and the money was refunded to you. We are sorry for the unpleasant experience we have given you. Thank you for your time. Best regards. SILK MAISON Customer Service Department