Silk Maison strives to enhance your life-wear using luxurious silk accompanied with our elegant design, allowing you to look and feel effortlessly glamorous. Every piece of design incorporates contemporary aesthetic and classical tradition, blending into the collections that encapsulate an entire look from day to night, city to home.
Silk Maison (silkmaison.com) has 280 customer reviews on Five Star Index, with an average rating of 1.6 out of 5.
Also known as
silkmaison.com
Website
silkmaison.com
Category
Clothing & Underwear
Location
Steamboat Springs, Colorado
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 77% of reviews.
Latest
Most recent review: December 2024.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
I am so disappointed with my order. I paid 200 dollars for something that looked like I sewed it myself and it was the wrong color. Completely unacceptable, I will be informing people.
Response from Silk MaisonJul 2, 2022
Dear Isabelle,
Thank you for your feedback on Trustpilot!
We are sorry to have made your shopping experience so unpleasant. If you are not satisfied with the item you received, you can contact our email customer service for a return.
If you have any other requests for your order you can send your thoughts back to customer service and we are sure they will process it for you at the first opportunity.
We always put the customer experience first and will continue to make improvements.
For questions about the product, please send an email to our customer service EMAIL: [email protected].
Best regards.
SILK MAISON Customer Service
BC
Bonni C.
Absolutely unacceptable
Absolutely unacceptable. Advertised scarf as a modal/mulberry silk blend. Label says it is cotton and silk-and made in China. The fabric is like tissue paper. It arrived very wrinkled so I tried to iron it and even on the lowest setting it singed and ripped.
Response from Silk MaisonJul 1, 2022
Dear Bonni,
Thank you for your feedback on Trustpilot!
We are sorry to have made your shopping experience so unpleasant. We searched for your name and found your corresponding order number. Customer service has replied to your email and needs some pictures from you for the next step.
You can reply to them and we are sure they will give you a satisfactory solution.
We always put the customer experience first and will continue to make improvements.
Thank you for your time.
Best regards.
SILK MAISON Customer Service
AL
Alexandra
The quality of silk is very bad
The quality of silk is very bad, feels like just very cheap fabric:( and sizing is weird, it’s way too short, I don’t understand for who that dress was made. Return never order again
Response from Silk MaisonJun 28, 2022
Dear Alexandra,
Thank you for your feedback on Trustpilot!
We are sorry that we were not able to give you a satisfactory shopping experience.
If you are not satisfied with your purchase for any reason, you can contact our email customer service for a return. They will be happy to help you with this issue.
We always put the customer experience first and will continue to make improvements.
Thank you for your time.
Best regards.
SILK MAISON Customer Service
SI
Signe
Silk Maison is a scam
I never received the dress I ordered from Silk Maison, even though I payed for it. I contacted the company about delivery, but received a fake tracking link. Everything looks very real on their website and Instagram, but it’s a scam.
Response from Silk MaisonJun 28, 2022
Dear Signe,
Thank you for your feedback on Trustpilot!
We are sorry to have made your shopping experience so unpleasant.
Could you please let us know your order number so that we can feedback to the customer service to check?
We always put the customer experience first and will continue to make improvements.
For questions about the product, please send an email to our customer service EMAIL: [email protected]. They will take it further for you as soon as possible.
Best regards.
SILK MAISON Customer Service
PC
Paige C.
a 10$ dress marked up to 200$
The dresses aren’t silk they are a see through cotton fabric, I ordered a black silk dress and it was ill fitting, badly made, and not the material the website said it would be. The shipping takes months and it is definitely not worth the price tag.
Response from Silk MaisonJun 27, 2022
Dear Paige,
We are really sorry to hear that you are not satisfied with the quality of our products. :(
Our customer service staff has also processed your return for a refund. If you are angry because you were not refunded your $18 shipping cost, we apologize. However, our website policy states clearly that $18 shipping fee you paid for your order is non-refundable. When we send you the package and you receive it successfully, the shipping cost will have done its job and charged by the logistics provider.
Thank you for your understanding and patience.
Best regards,
SILK MAISON Customer Service
JK
Jenny K.
Do not buy from this website
Do not buy from this website, I fully believe it is a scam. My order took over six weeks to arrive. When it did arrive it looked nothing like the pictures. Terrible quality and fit, completely unwearable. When I tried to return it they gave me three addresses and never replied when I asked which one to use. I paid for a tracked package return which says it has arrived but they will no refund me. I'm short about 200 euro. Would really recommend against using.
Response from Silk MaisonJun 25, 2022
Dear Jenny,
We are sorry that we were not able to give you a satisfactory shopping experience.
When we checked the status of all the returned packages, we found that your return logistics had not been updated for a long time so we immediately contacted you to verify the situation. Then you replied that the package was delivered on June 8, which is inconsistent with the logistics information we saw, so we hope you can provide a screenshot of the package you saw delivered, so we could process your refund. But you didn't reply instead we saw your comment here.
Please provide the customer service with a screenshot of your package delivery after you see our response. We are sure they will process your refund as soon as possible after confirmation.
We apologize for any inconvenience caused to you.
Thank you for your time and cooperation.
Best regards.
SILK MAISON Customer Service Department
EB
Eliza B.
I'm attaching your email that you repliead me that my order sent via DHL and Invoice
Hi Silk Maison team,
You said that you never promise me to send my order via DHL . You replied to my comment that I liead to everyone about shipping.
Please see the email that you sent me when I ordered. In the above of the Invoice you wrote me that "Your order was shipped via DHL Express
Invoice for order #172916
Hi Eliza,
Here are the details of your order placed on June 3, 2022:
And after 1 month I received an item and paid for customs clearance and I didn't like the quality, it was really cheap. I never wore it and the next day I got in touch via email how can I return .And you replied as returning country Czech Republic. But you said that you are US based country. You again lied .So I paid for returning shipping too and the Czech Republic customs clearance fee was unexpectadly expensive . The item received in good condition to your hand and it passed almost 2weeks and you don't want refund my money. You said that you are partially refund but you don't have the right to refund half. Because for shipping you never paid!!! Refund my money fully!!!!
What an arrogant answer. Dear buyers, be careful, and avoid from this seller!You can see from their response to the customers how their customer care is . They place the blame on the customers, not themselves, and never take any responsibility. They are faceless.
Silk Maison team , I wrote that if the item won't reach by June 15, please cancel, you said that you already dispatched and it's very complicated top stop the shipping and you shared a tracking number that had not moved for weeks and it was in Chinese. Since you said we can't stop it, I said okay, if it will be on time , then no need to stop. You told me don't worry. After you said we did it with fast shipping, and you even said we dispatched it via DHL in the web site live support correspondence. I have all the screenshots of the correspondence, I can share. It's been more than half a month since I ordered and now you say this is normal procedure? I have placed an order for the special day and I have been writing to you from the beginning so that it will reach this date, why should I order you if I have to wait for more than 1 month for my cargo? are you making fools of your customers? You are a faceless chinese seller, you are a liar, you are not an American at all, if you were an American you would not leave 100% of the customer as a victim... Shame on you!!!
Response from Silk MaisonJun 25, 2022
Dear Eliza,
Thank you for your reply.
If our response has made you uncomfortable, then we apologize. This is part of your conversation with the online customer service, we have pasted the text here because we were unable to reply with a picture.
(01:01:17) whisper
we will contact our logistic to try to stop and exchange it for you. Still, please understand that the cancellation might fail as your package is on the way now. We will inform you of the result within 1-3 business days by E-mail. Please note to check.
(01:02:05) Visitor 83268905
ok , please let me know for how many days it will be deliver to my address?
(01:02:25) Visitor 83268905
I want to know all tracking information
(01:02:32) Visitor 83268905
step by step
(01:03:12) Visitor 83268905
AliExpress is also gives to all customers all tracking information step by step
(01:04:00) Visitor 83268905
don't stop my order but I want to know that you dispatch with rush shipping company
(01:05:36) whisper
We are sorry that we do not offer expedited shipping， but we strive to provide you with the fastest delivery.
We have also copied the latest logistics information for your package here.
2022-06-25 09:37
TÜRKIYE, Turkey, Send item to customs (Inb)
We apologize for the inconvenience and unpleasant shopping experience caused to you.
If we promised you that your package would arrive on time but it didn't, that is indeed our responsibility, but we really didn't promise you that because we can't guarantee the situation in transit.
We know that no amount of apologies can make up for the unpleasantness you have experienced, but we are still sorry for everything you have suffered.
We are sorry and thank you for your time.
Best regards.
SILK MAISON Customer Service Department
CU
Customer
Definitely a scam website don't even bother
First of all, I waited almost 2 months for this dress to come. It was not posted anywhere that it would take a month and a half just for the order to be processed. When I got the dress, I laughed at how cheaply made it was. I tried it on and the side seam ripped. The fabric itself looks so cheap and thin. Felt like $10 dress from shein quality. When I asked to return my product for a refund, they were not cooperative at all. They offered to send me a new dress but the quality is so cheap I didn't want a new dress, I just wanted my money back. Will never order from this store ever again.
Response from Silk MaisonJun 22, 2022
Dear Customer.
We are sorry for the unpleasant experience you had.
Because you did not provide your name or order number so we do not know the details of your order. However, we are confident that if you contact our customer service staff within the time frame specified in our policy and state your request, they will resolve your issue in a timely manner. When you are not satisfied with your clothing, customer service will usually offer you a refund or a replacement. You can ask for a refund instead of a replacement.
If your problem has not been solved yet, please reply to us with an order number. If it has been resolved, then have a nice life.
Thank you for your time.
Best regards.
SILK MAISON Customer Service Department
