SihooofficeReviews of sihoooffice.com

Response from SihooofficeJan 4, 2024

Dear David Cohen, We sincerely apologize for any inconvenience you've experienced with the delay in shipping your M57 chair. We understand how frustrating this situation can be, and we want to assure you that your satisfaction is our top priority. We are currently investigating the status of your order to determine the cause of the delay. Our team is committed to resolving this issue promptly, and we appreciate your patience during this process. We take customer feedback seriously and are actively working to improve our communication channels. Rest assured that your concerns have been heard, and we are taking steps to address them. If you have any further questions or if there's anything else we can do to assist you, please don't hesitate to contact our customer support team. We value your business and want to ensure you have a positive experience with our brand. Thank you for bringing this to our attention, and we appreciate your understanding. Sincerely, SIHOO Customer Support

Response from SihooofficeJan 4, 2024

Dear Gustavo França viola, We sincerely apologize for any inconvenience you've experienced regarding your order, SIHOO11171. We understand the importance of timely deliveries, especially during the holiday season, and we're truly sorry for falling short of your expectations. We regret to hear that you haven't received the level of communication and support you deserve. Our team is actively working to address the delays and improve our customer service. We appreciate your patience and want to assure you that we are committed to resolving this issue as quickly as possible. Please allow us to investigate the status of your order and provide you with the information you need. Could you please share your order details via private message or email so we can assist you more effectively? Once again, we apologize for any frustration this situation has caused. We value your business and are dedicated to making things right for you. Thank you for bringing this to our attention. Best regards, SIHOO Customer Support

Response from SihooofficeJan 4, 2024

Dear Sander, We apologize for any inconvenience you've experienced with your recent order. We take customer satisfaction seriously, and it's disheartening to hear about the challenges you've faced. Our team is committed to resolving this issue promptly. Please accept our sincerest apologies for any delays in communication. We understand the frustration of not receiving timely updates. Rest assured, we are actively looking into your order and will investigate the matter thoroughly to ensure a swift resolution. If you could provide us with your order details, we will prioritize your case and expedite the process. Additionally, we'll make sure to improve our communication channels to prevent such occurrences in the future. Your satisfaction is our top priority, and we appreciate your patience as we work to address this matter. If you have already contacted PayPal, we will collaborate with them to expedite the refund process. Once again, we apologize for the inconvenience, and we're committed to making things right. Thank you for bringing this to our attention, and we appreciate your understanding. Best regards, SIHOO Customer Support

Response from SihooofficeJan 4, 2024

Dear Jose, We sincerely apologize for any inconvenience you've experienced with your recent order and return process. We take your concerns seriously and want to assure you that we are committed to resolving this issue promptly. We understand that back pain is a serious matter, and we regret that the Sihoo Soho C-300 chair did not meet your expectations. Your satisfaction is our top priority, and we appreciate your feedback. Regarding the unresponsiveness to your emails and chats after the return, we sincerely apologize for any lapse in communication. This is certainly not the level of service we aim to provide. We are currently investigating the status of your return (order SIHOO9446) and will expedite the resolution process. Please allow us some time to look into the matter, and we will get back to you as soon as possible with a resolution. If there are any further details or concerns you would like to share, please feel free to provide them, and we will address them promptly. Once again, we apologize for any frustration this may have caused, and we appreciate your patience as we work to resolve this issue. Thank you for bringing this to our attention, and we look forward to rectifying the situation for you. Best regards, SIHOO Customer Support