Vittorio G.
Great experience with customer support
the chair is good value for the price, I have paid € 289 for the Doro-C300 in November 2023. - Chair: it is very comfortable, not like the most expensive competitors, but very close and with half the half of the price. After 22 months of usage an important piece broke. - Customer support: the object has 5 years of warranty, they resolved me the problem as quickly as possible. REPLIES: 1.Warranty length This is what your website states: "What is the product warranty period and what does it cover? The standard warranty period is 3 years, while the Doro series products (like the S300 and C300) have a 5-year warranty. If you need to replace any parts within 3 years, we will send them to you for free." Said that, I assume the warranty is 5 years.
Response from SihooofficeOct 22, 2025
Dear Vittorio, Thank you so much for taking the time to leave such detailed and honest feedback. We truly appreciate your praise, but we also owe you a clear explanation—because two key points in your review don’t quite match our policy or current stock. To avoid any further confusion, we’d like to set the record straight and apologize. 1.Warranty length You mentioned a “5-year warranty.” Our official warranty is 3 years from the date of purchase ( from Nov 2023 in your case), which was stated in our return policy page. Rest assured, within those 3 years we will still cover any non-human defect free of charge. We will determine whether the issue can be resolved by replacing spare parts. We will consider replacing the entire chair if necessary. To avoid any misunderstandings, I believe it is necessary to clarify. Due to your unique situation and the fact that the spare parts were out of stock, we requested a replacement chair for you. And we're glad to hear that you're satisfied with it. 2.Old vs. new plastic parts Starting in 2024 we switched the critical material component to a stronger, upgraded material. Today both spare parts and complete chairs ship with this new material. Please feel free to use it. During the remaining warranty period, you can contact us for assistance for any issues. We’re using your review as a training case to tighten up our wording and to keep improving the product. Thanks again for holding us to a high standard. Producing products with high cost performance is our goal; giving you hassle-free support after 22 months is our responsibility. If there’s anything else we can do, let us know and we’ll make it right. Wishing you comfortable sitting and a great day! Sincerely, Sihoo Customer Service Team