SignpostReviews of signpost.com

Lee Harrison is amazing! The team is always prompt with their response time and is extremely helpful whenever support is needed.

Becky did a great job in helping me sort out the difficulties I was having with forwarding calls and operating the message hub. Thanks Becky!

***2/14/2025 Update I am happy to say that after a few meetings we have everything straight. I appreciate everyone working with us from the CEO to Team Lead, Abby Hufford for their relentless pursuit to fix our account. **1/27/2025 Update Unfortunately, after 4 months we decided to end our relationship with Signpost. They never were able to fully grasp how to answer our calls and made several egregious mistakes. We attempted to rectify the issues multiple times, but ultimately, we had to separate. The companies CEO is a very nice gentlemen and I appreciate their willingness to resolve our issues, but it was the execution that was lacking. I'm giving them a two for effort but make no mistake this was not a good experience and a complete waste of time and money. I have been with them for 2 months, and the beginning was slow. However, we seem to be on the right track now, and they are doing great. I would give them five stars, except for the time it took to acclimate.

Tyree was a great help!! The other guy before Tyree was no help. Great to know you have quality employees that understands customers.

I use the Signpost on line call service, not the 'getting online reviews system' it seems most of these reviews are about. I had a very hard time getting setup on the service - it took two months - they credited my account for those dollars - KJ in billing was very helpful. The receptionists have all been very courteous and professional. The best is Tyree in Support- he has answered countless calls from me and taken care of every single thing I called about as we adjusted and tweeked to get the service exactly how I wanted it. He is competent and professional. I thought at one point about quitting before I started, but the people have all been so kind and helpful, I stuck with it. It seems to be filling my needs and getting better and better as we adjust to it. Thank you Tyree!!!

terrible run the other way....Have been being charge for 6 months for the system not being installed ...no follow up no nothing...

Like the other one star reviews, I am extremely unhappy with my Signpost experience. They did a lot of overpromising and underdelivering. The incompetence is staggering and the company's business practices are shady and suspect. They haven't once booked a call correctly, as per the guidelines that we very clearly laid out, creating more work for us, not less. They also drag out the call, using up very expensive minutes unnecessarily. When I email my account specialist, I get nothing in response. I called to cancel my service and we'll see how that process goes, but judging by everyone else's experience, I'm not going to have any more luck with that than I did with them answering our phones. Run far away from this company if you value anything about your business.

Pleasure working with this person very knowledgeable