SignpostReviews of signpost.com

This is the second time we have tried them. They're answering service is NOT US based, and they refuse to schedule any calls whatsoever. Not sure the point of an answering service if they do nothing. updated 7/9: Signpost reached out to me and made it right. We will still not be moving forward with them but I appreciate it when a company takes accountability.

Signpost seems like it offers a pretty solid streamlined system for various businesses to capture customer data (quite impressively through various APIs and integrations) and I really did like what I saw in their demo of the interface and also the way they seamlessly follow up with customers. However during the SignPost demo the representative kept trashing BirdEye and made a comment that other reputation management platforms will take your google and yelp reviews with them when you cancel and when I called her out and asked her how that would even be possible when it's customers using their own accounts to leave reviews she got choked up and suggested we just move on and agree to disagree. I felt that they could have made a sale today if she didn't try and make a sale based on a false possibility such as BirdEye being able to remove Google Reviews you received while on their platform. Do you think as a marketing manager I'm technically illiterate? Come on. That 100% ruined it for us, sorry to say. Also they do a demo that consists of slideshows (not a live demo, they don't have a demo account to show you) and then at the end demand $3,999 a year up front with no trial period, no cancellation period and no satisfaction guarantee. To me that's a HUGE red flag.

This is an updated review. I had a lot of issues with them initially, but they sorted it out, so I'm updating my review to reflect this. Ultimately, the system isn't what we're looking for and it's not as customizable as what we're looking for, but they have a good model and definitely would be a great solution for most businesses.