SignpostSignpost is your direct line to customer connections. We are are an all-in-one communication platform that will builds connections by answering your calls 24/7. We offer the answering service, instant responses via SMS, and our Message Hub to help keep all your communications streamlined.
Signpost (signpost.com) has 107 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Christian D.
I wish I could leave 0 stars. Took $520 from me for zero calls they took within a week of my mother's death and completely refused to refund any of it. That money was for my mother's funeral expenses. They are just awful. Save yourself the headache and stay away
Allison H.
We have been working with signpost for about a year. four months ago we found out that you cannot ever delete a contact. This is a problem because we are a business that has tremendous value in our customer list. We asked signpost to help us by creating a way for us to delete contacts. They were unwilling to do this. As a result, we attempted to cancel. They would not let us. We had to wait for 10 days for an appointment with the right person to cancel with. When we finally did speak with Tyler, he said that we would need to pay for another month because we had not cancelled early enough. This is insulting and shows how poor their customer service is. Do not give them you customer information. You will lose it forever!!
Response from SignpostJan 23, 2023
We're sorry to hear that you had a less than satisfactory experience, Allison. We described how to delete contacts in our platform, and how our privacy policy protects your data. When we decided to part ways, we did in fact waive that last bill. We're sorry that our platform could not solve all of your pressing needs, and wish you the very best in the future.
John B Whalen Jr E.
Criminal!!! Avoid!!! You will absolutely regret dealing with this company. Their product does not work and their billing practices are sneaky and deceptive. I tried to converse with them, but they don’t discuss - they merely tell you how to cancel. It’s laughable!!! I have instituted a lawsuit against them. Please avoid them - I should have and I regret it. John
Response from SignpostNov 15, 2022
Hi John – We’re sorry to hear about your experience with our new beta feature and our service. Sometimes, we discover challenges that need to be explored with our software and fixed along the way. As discussed, we have already offered you a free month of service, which you declined. We’ve been trying to get in touch with you, to no avail. As of today, we have refunded the charges for service for 2 months. We plan to close out your account by end of day unless we hear otherwise. Again, we’re sorry that you had a poor experience, and wish you the best of success in the future. – The Signpost Team
Carry J.
Absolute worst customer service! Do NOT use this company. They have no one to ever help you in case your business has an emergency!
Miguel G.
Before starting with Signpost our Google rating was 4.7. A few after working with Signpost we are now 4.3. This is due to their very ineffectual strategy to try and secure reviews. They suggested a blanket one-size-fits-all strategy to reach out to all of our more than 5k contacts. I expressed concern about this strategy knowing that people are more motivated to submit a negative review (even if they were a slightly unhappy) than to write a positive review (even if they were ecstatic). One particular Signpost employee talked me into it. I regret the decision to both hire Signpost and to be convinced to by them to employee a very poor strategy. After having fired them I realize that are either free or very inexpensive alternate options to do the same thing such as Mailchimp and Manychat. Also, if there's an issue (even if it's urgent) you have to wait several days just to talk to someone. Horrible experience with this company.
Response from SignpostJul 13, 2022
Thanks for your feedback, Miguel. We're sorry to hear that Signpost didn't suit your business needs. Our experience with 10,000 businesses overwhelmingly supports the practice that asking ALL of your customers will generate mostly positive reviews. We're sorry to hear this wasn't the case with your business. We have touched base with you to cancel the service.
D.T.
Crap material and the service is 0. All bad experiences around school. Constant break downs. And then they always find a way to charge for service even though it should be included in the plan.
Response from SignpostMar 16, 2022
Hi D.T. – Based on the info you provided, we were not able to find you in our system. Did you intend to write a review about the Signpost school (signpost.eu) (and not the software company based in the U.S. – that's us)? We aren't a school, don't sell "material", and all of our service offerings are included in our monthly software plans. Do let us know how we can clear up the confusion. Many thanks!
Patrick P.
I just tried cancelling, and I can't just click a button to cancel, I have to schedule an appointment, and then they tried telling me I had to pay for an extra month because I didn't give 30 days notice? 30 days notice, to cancel an online service? Yeah, that's a complete scam. You don't legally have to pay for a month of service you don't want, even if you tell them the day before a billing cycle, and them trying to steal your last $200 before you leave is shady as hell. Stay away from these people.
Response from SignpostSep 20, 2021
Hi Patrick - I hope all is well. We strive to be honest and helpful to all our customers. I checked with our Customer Success Team, and I believe they have reached out to you and found a satisfactory solution. Please let me know if you need anything else. We appreciate your business.
David
Started out as an OK service, although be careful: they will claim THEY got you a good review, when in fact, the review came from your own customer request. The WORST part of Signpost is that afterpaying them for a one-year contract, they keep billing over and over again. I told them in writing umpteen times I was not renewing, but they ignore it and keep on billing. They are, in hindsight now, a terrible company when it comes to customer service.
Response from SignpostJun 1, 2021
Hi David, We apologize for your recent experience with Signpost. Our goal is to provide you with great customer service and value. We’d appreciate the opportunity to discuss how we can make this right. Unfortunately, we only have your first name. If you could please respond with your full name, business name and contact information where we can best reach you, we’ll be in touch right away!
