SignpostReviews of signpost.com

To be honest, I was skeptical about signing a company that takes control of answering of the phones because I’ve grown my company with personal interaction with customers since opening. That is how you grow a company. It’s a lost art that people miss. The second phone call came in And it was a customer that I had have close interaction with for years. He was a little shocked and mentioned how he did not know I had an office staff. He thought they were actually in house and sitting in an office, which is what a customer wants to hear. When you are growing, you want your company to be bigger than what it sounds. Your customers feel a since of security due to the fact that you have have some kind of structure and multiple levels of Organization in your company. I was in the military for years and believe in customer satisfaction, no matter what it takes. This company really impressed me. I don’t leave reviews, but they deserved it. The customer support is awesome. Vicki my rep is totally amazing and fun to deal with. The process takes a little bit to get adjusted, but they really make it easy.

Signpost is GREAT! We rarely have any issues with them, but if we do, it is resolved promptly. If we don't reach out to them to update our on-call tech, they reach out to remind us that we are due to update. They never let the ball drop! Abby is the absolute best! She is always VERY helpful and super sweet!!!! She goes above and beyond to make sure that we are happy with our services. We have been with Signpost since before the change and anticipating stay with them, as we are happy with our services :) Thank you for the GREAT service, Signpost Team!

Even though we have a complex process for processing our Emergency After-Hours calls, SignPost handles it easily.

We worked with Becky P. to set up our new office answering system. She was extremely helpful and patient. We have used signpost for 4 years and have not had any major issues.

Thanks for the prompt response Becky! The SignPost team is always ready to help!

Becky Patterson was great she helped tremendously with getting us back on track after a recent phone update!

We had a great experience with Signpost’s call center! The staff is fantastic - professional, friendly, and efficient. Their communication software and hub are wonderful, making it easy to manage everything seamlessly. All our needs were met. Excellent customer service, highly recommend!

I worked with Vicky to set up our account and after a few days with no messages I reached out to see what was going on. Tyree called me shortly after I sent my email and he helped troubleshoot and figure out why our calls were not forwarding. It took a couple of minutes but Tyree was persistent and thorough. He figured it out and everything seems to be working as we wanted. Thanks Tyree!