SignpostReviews of signpost.com

We have been with Signpost for about 8 plus years. We only have the review part, not the answering service. A few years ago I received a notification that my email was disconnected so I called to fix it. They are connected to our email to gather all our contacts to send emails out to. Business was slow 2024 so I didn't think anything of it but I was still receiving notifications from them as far as reviews. Today I go to just cancel and come to find out, its been disconnected AGAIN for about 2 years. Never was notified, I logged into our account and never had a notification it was not connected. They said there should be a banner across the front of my home page stating it is not connected, this was not on my account. Today they offered to waive one month, after we have paid them all these years for absolutely nothing. They blamed me that I should've gone into settings to check, if there was nothing coming in then I should've been suspicious of it and gone to check in my settings. I for one do not go check my settings when it should all be good, I log in to check on contacts and reviews, what I pay for. They should have notified us that they were disconnected as soon as it did just like they did before. Now we have lost thousands of dollars paying for the service which was never actually doing anything. Lost possible reviews from new customers as well as possibly more work. They just refused to issue any type of refund other than waive this months fee or take any type of responsibility for this issue. I just canceled.

Giving this company two stars is a gift. I don't know where to begin. I should have left a long time ago. Two years let's see... Even though you update your credit card on their portal , they still don't bill you and send out no notifications until you're five months behind. Then Send out an email after hours that they're Stalling your service until payment is made. Causing you to miss valuable emergency calls as an emergency after our service. I had updated the credit and spoke to somebody still to no avail. Emergency calls would be on hold upward fifteen minutes or longer... Constant complaints from companies calling me about how long they were onhold some Hang up and just call my cell phone as the owner. This call service was in place to stop that so I could spend time with my family as i've grown. Needless to say this is my last week with this company.

We really didn't need this but we tried it for a year. But all they do is send emails constantly to customers for feedback. Almost everyone unsubscribed. I wanted to stop and get a refund after a year but they said everything is already set up done and paid for, so no refunds. We have a less than 4 star review through signpost customer email subscriptions and they said that is still helping get to get more customers! We already have high rating on our internally driven customer feedback systems so Signpost actually didn't help and turned out to be an expensive duplication of effort. Now we really aren't marketing for new customers - we need to hire more employees. Unfortunately Signpost can't help with that. Just no refunds.