Signpost is your direct line to customer connections. We are are an all-in-one communication platform that will builds connections by answering your calls 24/7. We offer the answering service, instant responses via SMS, and our Message Hub to help keep all your communications streamlined.
Signpost (signpost.com) has 107 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
Also known as
signpost.com
Website
signpost.com
Category
IT & Communication
Location
New York, New York
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 54% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
This is a scam. They give you a low per call rate, then they give your number out to spam callers or have a call system. When their agent answers your phone call, they make sure it takes more than your first 15 seconds. Now you get charged, but you never got a legit call or lead. Then they raise the rates. Now they up the spam callers, I was getting and still do get 30-50 calls a day from spammers that never had my number until I signed up with them. DO NOT USE!!!! SCAM ALERT!!!!
OR
Office R.L H.
Tyree handled our Company WIDE issue!!!
Tyree answered and accomplished EVERYTHING we needed done for our Company. From start to finish he was able to answer every question as well as walk me through issues we could possibly encounter in the future. Thanks again Tyree for your help!
Sterling Green
Office Admin
R.L. Hayes Roofing and Repairs
RM
randy M.
Giving this company two stars is a gift
Giving this company two stars is a gift. I don't know where to begin. I should have left a long time ago. Two years let's see...
Even though you update your credit card on their portal , they still don't bill you and send out no notifications until you're five months behind. Then Send out an email after hours that they're
Stalling your service until payment is made. Causing you to miss valuable emergency calls as an emergency after our service. I had updated the credit and spoke to somebody still to no avail. Emergency calls would be on hold upward fifteen minutes or longer... Constant complaints from companies calling me about how long they were onhold some Hang up and just call my cell phone as the owner. This call service was in place to stop that so I could spend time with my family as i've grown. Needless to say this is my last week with this company.
MP
merav P.
Jes is great!
It was great working with Jes. Always answers very quickly to all my questions. If you choose to work with signpost ask Jes to be your point of contact :)
AL
Angelina L.
This company will MISLEAD you
This company will MISLEAD you. Do NOT fall for it. They try really hard to pursue you in the beginning to lock down their sale and as soon as they lock you down, they DO NOT FOLLOW THROUGH, TAKES FOREVER TO GET A SIMPLE RESPONSE BACK, SUPPORT TEAM SUCKS, NOT TO MENTION THE MANAGER WE WERE ASSISNGED TO IS NO HELP EITHER! And all the information they gave us in the beginning was a complete LIE. It sucks because I am the only person answering phone calls in the office right now and needed that extra support that they said they would offer. None of my phone calls were being forwarded to their team. And when I called my account manager, she changed the entire story of how their company works. Tamiko and Jeremy, shame on you. Time is of the essence, so save yours and do NOT hire this company.
Response from SignpostJan 4, 2024
Hello Angelina,
Thank you so much for taking the time to write a review. We take great pride in our response time and delivering exceptional customer service to our clients. After reviewing your account, I do see that Tamiko took great care of you and assisted you on multiple occasions adjusting your call handling script to ensure it meets your needs.
During your OnBoarding appointment on 12/28/2023, Tamiko attempted to assist you with call forwarding and you stated you understand how to set it up and do not need further assistance. After your OnBoarding call was complete, Tamiko kindly sent a video of call forwarding instructions incase you needed it for future reference.
Typically, with your carrier, calls will ring 4 times on your side before it transfers to our Live Receptionist. As stated previously, we do not have the capability to adjust your call forwarding settings for you on our end, however, we do provide any training materials we have to best assist you to our ability.
We are sad to see you never got the chance to utilize our services. We would love the opportunity to see this through and we hope you give us another chance so you can get the kind of excellent experience we’re known for.
RW
Roger W.
Tyree was a great help
Tyree was a great help! Not only did he straighten out my one companies account but also adding my new company smoothly!
Response from SignpostJan 4, 2024
Hi Roger,
We strive to provide exceptional Customer Service and are thrilled to hear Tyree took great care of you. We are happy to have the opportunity to serve your business. Thank you for being a loyal customer!
BO
Bob
I had a problem with my message forward…
I had a problem with my message forward to my cell phone txt.
Customer service rep Tyree was very professional and made sure the problem was fixed.
He also checked the portal to make sure everything was ok.
This is a very good answering service if you need one.
Response from SignpostDec 4, 2023
Thank you for your review, Bob! We take great pride in our ability to resolve inquiries in a timely manner and thrilled to hear you had a excellent experience working with Tyree!
FC
Franklene C.
5 Star rating!
Tyree was very helpful and professional. The issue was resolved in a timely manner.
Response from SignpostNov 21, 2023
Thank you for sharing your positive experience with us! Our Customer Success Team is committed to providing high-quality customer service, and we’re thrilled to hear Tyree took great care of you!
