SignpostReviews of signpost.com

My reply to you! If you were truly sorry, you would reimburse me for all those months I paid for your service that I was on hold for. Not right, and the people I talked to was very rude to me and just said they would not reimburse me. Hard to believe! That is so wrong! Reply from Signpost Nov 6, 2024 Hi Cami, We apologize for your negative experience with Signpost. We attempted to get you on a plan that we offer that would work for your business. Based on our records, we do see that we were able to talk to you on a few different occasions. We are truly sorry that we could not find a solution that would work for you. I had signed on and was grandfathered in at a specific price. I even have it in writing. I had to put the service on hold for a good while which I paid for and then when I was ready to use the service again they told me I had to pay full price and would no longer honor my package that I had been paying for. For years! They would not reimburse me either. Not a dime! They took thousands from me without providing my service. I would not recommend this company at all. Very unprofessional and a scam.

I have been using Signpost for years. I am the only person in my office doing dispatching, accounting, returning calls, etc. I appreciate Signpost, they are my assistant taking incoming calls, gathering information. This way I have more time to spend with our new client. If I have a concern, I email them and it is resolved. My clients comment how nice the call taker was. I like hearing that.

Absolutely the worst customer service I have had in the past year Twice I’ve been on hold for two hours and had no response. You would think an answering service would answer their damn phone at least to take a message instead of letting it ring and ring and ring and I will be finding a new answering service today By the way, sign post we have 160 franchisees that I’ll be reaching out to

I mostly use Signpost for after our normal business hours close for the day plus, weekends and holidays. On occasion, I need them 24x7. They always "have our back" and their dependability and scalability is what I need most.

I have spoken to Tyree a few times now and he has always been super helpful. I always enjoy his upbeat personality and attention to detail. Tyree has also been really helpful in making sure I have the information needed. I feel I learn something new each time too and it's been awesome!

We have been with Signpost for about 8 plus years. We only have the review part, not the answering service. A few years ago I received a notification that my email was disconnected so I called to fix it. They are connected to our email to gather all our contacts to send emails out to. Business was slow 2024 so I didn't think anything of it but I was still receiving notifications from them as far as reviews. Today I go to just cancel and come to find out, its been disconnected AGAIN for about 2 years. Never was notified, I logged into our account and never had a notification it was not connected. They said there should be a banner across the front of my home page stating it is not connected, this was not on my account. Today they offered to waive one month, after we have paid them all these years for absolutely nothing. They blamed me that I should've gone into settings to check, if there was nothing coming in then I should've been suspicious of it and gone to check in my settings. I for one do not go check my settings when it should all be good, I log in to check on contacts and reviews, what I pay for. They should have notified us that they were disconnected as soon as it did just like they did before. Now we have lost thousands of dollars paying for the service which was never actually doing anything. Lost possible reviews from new customers as well as possibly more work. They just refused to issue any type of refund other than waive this months fee or take any type of responsibility for this issue. I just canceled.

My experience so far has been amazing. I signed up and was immediately relieved! I operate a 24/7 business and for so long I was personally answering the phones after hours and weekends. Constantly interrupting personal plans with friends and family. It became a burden. Now that I have signpost I can finally breathe and have a break! I especially love that I can easily see the calls that come in immediately and they patch me through when it’s an emergency. Overall, I would definitely recommend them to any business owner feeling overwhelmed and just needs a break!

Three was amazing!! Have me details and helped me tremendously!