SignpostReviews of signpost.com

Signpost is a great service that has made our after hours call answering much smoother and efficient. Staff is extremely responsive in answering questions, making changes and making sure we are fully satisfied.

The roofing company I work for has been using Signpost for over 5 years mainly as an "after hours" answering service and order taking service. However, Signpost is available to answer our phones (28 locations across the east coast) 24x7 and have been called upon to help out during high volume daytime hours. Their dependability and ability to handle calls at a high answer rate; high quality; high accuracy; and then deliver the call outputs to us either via live transfer, text and/or email ensures that everyone on our side is receiving the message according to their preference. We recently developed and launched an AI rep where the implementation process was super easy and the finished product is first class. My bandwidth on answering phone calls is now nearly limitless! Thank you Signpost!

Signpost always has friendly and helpful receptionists answering the phones. The process of creating our script went very well, Alicia assisted in the process and listened to my requests and concerns ensuring the script was written exactly how we wanted it. We have saved a lot of money using Signpost compared to our previous service because they answer the phones promptly and get through the phone call efficiently. Overall, we are very pleased with Signpost!

Signpost has really worked great for our roofing company. Everyone has been very professional and efficient. The onboarding we a breeze. Alicia was very pleasant and did everything she could to make us feel welcome and easy to start up and use.

Alicia was very kind as well as being very patient. We have a somewhat complicated phone system to program and Alicia didn’t give up until we were connected to the smsweeing service.

What makes this experience great in my opinion is I don't have to answer robot calls all day, When my actual customers call they are met quickly with a professional that answers, and quickly captures contact information and what service the customers are requesting. This saves me so much time and frustration in my days. The receptionist ask if the customer if this is and emergency and if they are needing needing immediate service. The calls are recorded so I can review how the call was handled and if something is off I can respond with a reply. As a professional 1 man carpet cleaning professional this service has saved me so much valuable time. I am a new user of only about 15 days but so far I am very impressed and thankful for the service and the professionalism of the receptionist.

We currently have about 12 different branches on with Signpost and Abby and Erica are always amazing and willing to help! KJ in the billing department is always amazing with answering any questions I have and helping with providing anything needed.

Signed post was great for answering calls taking information. They were perfect for my situation. And any company that needs a phone answering service