SignpostReviews of signpost.com

This company was known as surefire local until October 2026. They changed the name because of how horrible there reputation is on trustpilot. I signed up for a website, 3 months later still no website, their app does not work. They claim that you will be at the top of google and get lots of leads but it is all a lie. They don't respond to emails in a reasonable amount of time. My credit card did a charge back because of their fraud and the next day an attorney for surefire threatened to sue me. STAY AWAY!!!!!!!!!!!!!!!

Signpost is a great service that has made our after hours call answering much smoother and efficient. Staff is extremely responsive in answering questions, making changes and making sure we are fully satisfied.

The roofing company I work for has been using Signpost for over 5 years mainly as an "after hours" answering service and order taking service. However, Signpost is available to answer our phones (28 locations across the east coast) 24x7 and have been called upon to help out during high volume daytime hours. Their dependability and ability to handle calls at a high answer rate; high quality; high accuracy; and then deliver the call outputs to us either via live transfer, text and/or email ensures that everyone on our side is receiving the message according to their preference. We recently developed and launched an AI rep where the implementation process was super easy and the finished product is first class. My bandwidth on answering phone calls is now nearly limitless! Thank you Signpost!

I was contacted repeatedly by Rick Torres from Sign Post with daily high-pressure phone calls and sales promises about their AI-powered phone answering service. He assured me it would provide reliable 24/7 call handling, virtual receptionist features, scheduling, lead capture, and full setup/support to streamline my business communications. After signing up based on these representations, I was charged $375 per month, but no services were ever provided. There was no account activation, no AI receptionist implementation, no call answering or handling, and absolutely no support or follow-up. Despite my multiple attempts to reach out for assistance with my business needs, all calls and messages were ignored. The monthly charges continued regardless, totaling over $1,000 withdrawn from my card with zero value or functionality delivered in return. This has been an extremely disappointing and expensive experience, with promises completely unfulfilled after payment started. I strongly recommend avoiding Sign Post and Rick Torres entirely if you’re considering an AI phone answering or virtual receptionist service. Research thoroughly—look for providers with transparent processes, verifiable positive reviews, live demos, and responsive customer support. This saved me nothing but frustration and financial loss; don’t make the same mistake.

Might be a good idea to inform people when there's no appointment the following week

Signpost always has friendly and helpful receptionists answering the phones. The process of creating our script went very well, Alicia assisted in the process and listened to my requests and concerns ensuring the script was written exactly how we wanted it. We have saved a lot of money using Signpost compared to our previous service because they answer the phones promptly and get through the phone call efficiently. Overall, we are very pleased with Signpost!

Signpost has really worked great for our roofing company. Everyone has been very professional and efficient. The onboarding we a breeze. Alicia was very pleasant and did everything she could to make us feel welcome and easy to start up and use.

Alicia was very kind as well as being very patient. We have a somewhat complicated phone system to program and Alicia didn’t give up until we were connected to the smsweeing service.