VIDAReviews of shopvida.com

The BBB needs to do something about the lie this company perpetrates in it's advertising. In all of their ads they make a point of saying, "This California-Made mask supports the livelihood of 70+ workers..." in not only one but several places prominently in the ads. I even found the company on a website that listed masks made by US companies. Not until the promised 15-20 day processing became 6 weeks did they fess up and say it was because the masks were held up in China. How is this not false advertising? I even emailed them about it and they said that the masks were 'designed' in San Francisco but manufactured in China. How is that not lying? Don't trust this company. Who knows what other lies they are telling. Update after Vida response: I entered a complaint on the BBB site for the issues above. Interestingly enough (or not), I was by far not the only one complaining about the false advertising about 'made in California'. How you can respond saying you are fully transparent is a joke and we all can see it clearly in your advertising and website. Don't hide behind some regional social impact claims, even if there is any truth to them.

I ordered 2 Vida Masks and paid for them. I received an email on June 6,2020 declaring "they have been delivered!" Not only have they "not" been delivered, no one will answer my 1st or 2nd email to find out where they are. I sent both emails to the link provided by Vida and on Vida's email response to me advising they were delivered 6/6. One would think they would respond.. UPS has not even been to my door. I live in an apartment complex and UPS, FED X delivery trucks pull up right in front of my glass sliding doors and I always know when they are here. It's bad enough that it took f-o-r-e-v-e-r for them to ship out and now who knows where they are. Tried repeatedly to get a phone number and none listed.Would have given 0 stars, but you have to click one to comment. Depending on the outcome, I "may" update stars. Update: received response from Vida and the standard generic answer to contact them at a different email address. I have already done this due to another party's review that provided this information. So, will wait and see if they respond. This entry is made one day after the original review. Update #2. June 24, 2020. Never received resrponse to email. i sent an email to the link Vida provided, requested they cancel the order and refund my money. Vida cancelled the order and my money is back in my account. Just don't bother with ordering from this company. Go elsewhere as this was wasted time and effort. I wish things had turned out differently.

Placed an order on 4/27/20 and still have not received my order. Later found out that the masks were stuck in China! I chose Vida because I liked their message and wanted to support. However, I regret that decision right now as I have not received my masks within the15 day time frame. I receive emails offering discounts on future orders though. So that’s... nice. Would like to have the first order fulfilled. Or a complete refund.

Sorely disappointed in these VIDA masks. They are extremely small and tight, and we have average-sized heads/faces. They barely fit my 4 year old nephew! The way they built in the nose clip is uncomfortable and can actually pose as a hazard. The material is thin and doesn’t feel like 100% cotton. And there are loose threads everywhere. These masks are very poorly made and I really regret buying the 4 pack. What a waste of money. Not to mention they took over a month to arrive, when they initially quoted 2 weeks. And as been noted, they are made in China. Do yourself a favor and buy masks from somewhere else!

their masks do not fit well at all and the metal for the nose moves around in the mask and pokes out of the fabric with a sharp point. Don't buy them and don't use for kids

Love these masks!! - I ordered and received two sets of four masks.The material is soft but durable. The ear loops can be adjusted for a perfect fit. It took a while to receive them but I am very happy with my purchase!

It took over a month to receive & the material is OK, nothing great. There is excess material of the layer next to your face. To insert filter, you have to kind of roll the filter in order to get it to fit in the mask due to small opening. I ordered 6 masks & they are all small; they don't cover my husband's face (nose to chin) very well & barely cover my face. Also, they aren't that comfortable. Company may be in the USA but the actual masks are made in China.

Seriously still waiting, more than 2 months after ordering and several emails with customer service. Note, they were listed as "in stock" when purchased. A response that shipping is delayed is NOT acceptable after promised delivery dates are continually missed. Absolutely do NOT recommend.