VIDAReviews of shopvida.com

I would offer 5 stars but several years ago (as a designer) I encouraged friends and clients to buy product featuring my art and the company delivered well after projected delivery dates. When Mother's Day presents and Christmas gifts arrived post holidays, I had to manage client frustration as I'd marketed the VIDA product and service. I stopped using them for several years but recently placed an order for cloth napkins and tea towels. The production and shipping was as estimated and the product was well made. However, the shipping box was ripped and the towels were scratched/stained. I submitted a return request and had an excellent customer service agent (I give him 5 stars!) He replied quickly, was professional and offered a very helpful solution. I'm optimistic things are improved and I plan to order more items. I'll just pad the timeline a little for returns/exchanges/shipping issues, which I have to do often with product vendors.

I've purchased 2 cotton reusable VIDA mask and 1 VIDA silk mask. I like all of them. But, the issue is that it's difficult to insert the filters into the mask. Since the filters need to be changed regularly, you're going to have to struggle getting the filter to unfold when attempting to insert the filter into the mask. VIDA used to have a cardboard tool that made it a snap to do, but, it appears they no longer offer that tool because the masks have two openings now which they believe makes it easier to do, but, it doesn't. The openings where you will attempt to insert the filter through are too small to get more than one finger in to help insert the filter. So, you need to decide if it's worth the annoying hassle to try to insert filters into these masks or find a mask that does the same thing as the VIDA mask does, but, with less hassle to change filters out.

Product is really good and as stated in their description. The only thing you need to be aware of is that it could take two to three weeks to receive the product so you must give yourself plenty of time.

Material is soft. Sewing well done. Size (their largest offered) is suitable for a child or a person with a small face. I had hoped to get a mask that fit me. I was sadly disappointed. I have a large, square face. My face is not excessively large but is, perhaps, not that of a Cover Girl model. Here's one more mask for the garbage!

I ordered 4 solid colour masks, 2 of which (thankfully) came with replacement toggles for the ear loops. The very first time I tried to put one of the masks on, one of the loop toggles split down the middle. After trying to get the loop through one of the replacement toggles many times unsuccessfully I eventually had to resort to sewing one of the loops. I may just have to sew all of them just in case the other ear loop toggle splits unexpectedly.

I love the fit of these masks but the clasps on the side to adjust the fit have broken off on two of the masks. The strings are wide and the clasps are small. Huge design flaw!

I ordered masks in April. I had email update as it is made in China, may take longer time to arrive. I understood. But after I received notification for pre-shipment 5/26/20, I expect it to arrive soon. 2 months later I still have not received my order. Obviously I could not wait any longer and bought masks already. I wrote to them asking what happened. The concierge replied so quick in one day saying we know you need it urgently. So I ordered another shipment right away without asking me. I wrote back to them asking for refund rather than another order. No more replies. I wrote it again, no replies. Then I got it in my mailbox. Without even try it on, you can see through the plastic bag that ear loop tie were broken. I took photo sent to them. Well, I did not get a reply again. Where is the concierge? Really really bad customer service...it is an U.S company, I am very disappointed. PS: I posted the above review because I saw Vida does have staff track customer feedback. Though the “concierge” was not responsive. Indeed, I got email quickly from them after my review was posted. They resolved my issue promptly. Thanks to Trustpilot. Thank you Kelsey@Vida for your diligence! Added 2 stars because of Kelsey. Minus 2 stars for the quality of the product.

Missing wire piece for nose. I gave a 4 star rating, thinking that it wasn’t supposed to have a wire piece for the nose, but now I see that it is supposed to. Mine does not. I love the look and feel of the mask, but not having the piece to snug it up to the nose makes it more difficult to wear properly. 😕