VIDAReviews of shopvida.com

Order delayed and not delivered in time. Allen key bolts missing..Not recommended.

Paid $19 for 2 day shipping. Took almost a week. Don’t pay extra for shipping. It does change delivery at all.

The kids kn95 masks are fairly comfortable and small enough for my 10 year old son‘s small face. Unfortunately, especially for the price, they are not very durable. On the first day he wore them, the ear strap broke off from the mass. This has been a repeated problem. He needs to be able to wear them all day at school. He’s pretty careful with them, but the year straps consistently break off. I haven’t had this problem with any other kn95 masks

We ordered masks on 8/10 and have received part of the order. The KN-95 masks don't even have an estimated shipping date. According to their chart, those items are not delayed, but there is no update or information on when they will be out for shipping. Really disappointed at the lack of communication and transparency. They need to have a customer service number too.

I ordered masks for a flight on 9/1 back on 8/9, thinking that I would have them well before my flight. They still have not shipped, so I contacted customer support. Their response: “ The shipment of your order is still in progress. We allot a fulfillment time of 10-15 business days for our warehouse to pack and label your order. This is indicated on the product page of our website.” The masks may be good but the company is horrible.

Masks came fairly quickly (compared to other reviews on here), but COVID vaccine protectors are at standstill. Don’t need them now, as I purchased them in July in anticipation to a trip we are taking next week. They won’t cancel the order or refund, even though it hasn’t shipped. The website said and still says that they will ship within 1-3 business days. It’s been 20 business days. Just update your website accordingly so you stop scamming people. Also - if you are copying and pasting your canned reply, don’t bother…just email me back.

Ordering 4ply masks and K95s for kids and adults has been difficult with this company. Products are listed in stock at time of order but shipping timelines are not communicated clearly and are very delayed. Tiny writing under kids K95s saying we might actually receive M95s instead of the expected and paid for product in the header. No data openly presented for specs/efficiency of the M95s. Are they are an equivalent and safe substitute for kids? At this point, with the poor shipping timeline updates to the customer and this addition to potentially receiving M95s instead of the expected and advertised KN95s, it is really difficult for me to trust the ethics and transparency of this company during a global pandemic.

Updated 8/25 I changed my review from 1 to 2 stars. I purchased the Kids FDA Registered KN95 Mask, 30-pack for my 4 year old. I received the package yesterday, and one of the masks ripped straight out of the bag. While they fit more securely than the standard disposable blue masks sold everywhere (which leave huge gaps on the sides whenever my son wears them), the Vida masks hold up about the same. The high price of these masks may just reflect labor costs, because the quality of the materials are subpar. I expected it to be at least comparable in quality to adult KN95 masks, and it’s far from it. I’m glad I didn’t splurge for the 100-pack. ————— I wish I had read these reviews before purchasing. I placed an order two weeks ago around 8am CST on August 4 and paid for overnight shipping. I emailed the company one week ago, asking about the status of my order, and I received this response: “The shipment of your order is still in progress. We are just waiting for an estimated shipping date from our warehouse team so we can share it with you. Unfortunately, we are facing a surge of demand due to the delta variant spread, and our supply chain partners nationwide and across the world are working around the clock to ship out orders as soon as possible. Please be assured we will be getting your order out as soon as possible. As soon as your order is fulfilled, you will be receiving a notification email with the tracking link.” At the time of the order, the website said shipment occurred 3-5 business days after purchase. Obviously that’s not the case. Given the number of complaints here and the fact that they’re still advertising false shipment expectations should be a red flag for anyone looking to purchase from Vida. Save yourself the headache of filing complaints and trying to get your money back, and just buy your masks elsewhere.