VIDAReviews of shopvida.com

Ordered masks on August 14. It is September 2 and still have not shipped. Contacted company saying I want my money back and to cancel order. They refused and said they have a “1 hour window” for cancellations. This was not made clear when ordering. Wondering if I can report to better business bureau.

DO NOT BUY FROM THIS COMPANY! They are engaged in fraud. I bought over $150 worth of masks in the first week of August 2021 and still have not gotten any masks. I sent several emails requesting a refund because I needed them for my kids for school and school has started. I got an email from them saying they were behind on shipping. And then I got an email offering a crappy cheap alternative mask. I replied several times asking for my damn refund and never heard back. THEY STOLE MY MONEY and are trying to send some other product I did NOT buy. DO NOT BUT FROM THESE SCAMMERS!

This company took my money including an extra payment for 2 day delivery when the KN95 masks I ordered were not actually in stock. (If they were not in stock I obviously wanted to know this before I ordered and paid for 2 day delivery) Weeks went by and they did not arrive. Eventually when a package did arrive it contained masks that were not KN95, but M95c, which is not a recognized standard. I could have got the same non certified masks from many places without paying for 2 day delivery.

Save your money and don't shop here! Kn95 masks for kids that were suppose to ship in 3-5 business days sent 30 days later. I have had to find an alternative option for school masks. Multiple email exchanges with Vida asking for a new ship date and the status on my order has resulted in no action or refund. They refuse to reinbuse me or cancel my order. Don't waste your time and money shopping here there are far better mask options for kids availale. Update: Read the other reviews the company has now shipped m95c masks in place of the kn95 masks ordered. The same thing happend to me! Poor customer service, dishonest and fraudent business VIDA you suck. NBC also reported this swap without notice to customers.

Update- we finally received our masks, they were not what we ordered and appeared to be inferior quality from our last order. Additionally they were branded M94 instead or the kn95 we ordered. Reached out to customer service again- still waiting on a response! Frustrating that there is no communication about orders being replaced with a different product or arriving late. We ordered the kids kn95 last year for school and they were literally the best mask I tried for my kids, perfect. This year I ordered august 8th thinking they would arrive in time for school, site said 11-15 business days. I have yet to receive, can’t check my order status online and tomorrow if the first day of school with no masks. Tired to reach out to customer service, I’m sure they are overwhelmed but they we’re not very helpful and now have stopped responding. I just want protection for my children, please let me know when I can expect my order.

This is my first time to ever write an external review. I only received 1/3 of my order and now am given ZERO explanation about when if ever I will receive the hundreds of dollars of masks I ordered to protect my children. Contacting my lawyer. Someone needs to shut VIDA down. Just contacted BBB too.

Placed my order on 8/7 for kn95 masks. Site still says at the warehouse even though my credit card was immediately charged. I can’t get any info on what is going on. Going to dispute with my bank. DONOT order with this company

I ordered two packages of KN95 masks for children and paid for 2 day shipping. It took almost 4 weeks for the masks to arrive. Once they arrived they fit my adult face and were huge in my child. I contacted the company via their Facebook pages and they informed me they will not take the subpar product back but encouraged me to donate my $80 worth of masks to those in need. As though I can afford to give away $80 worth of masks. They then offered me a 40 percent off discount on another order. I don't want another order, I want a mask that protects my child from a company that cares about protecting children over profit.