VIDAReviews of shopvida.com

BEWARE - I am also reporting how VIDA is practicing dishonestly: 1. I ordered the VIDA kids FDA KN95 masks, and was sent LUTEMA brand M95C masks. This was not shown on their item details page when ordered. 2. Received the LUTEMA M95C masks and they do not fit. 3. Requested a Refund, and "Zhan" from Vida responed with an email asking for pictures. I replied directly to the email that same day. 4. Received another email from Vida saying that I had not reponded to their request for information, and that if i still did not respond in 24 hours, they would close the case. I immediately sent another email and also forwarded my earlier email with pictures and attachments. 5. They responded again with another email stating that I had not reponded yet and would therefore close the refund request! 6. BUYER BEWARE

Do not buy these masks!! I just received my masks I ordered. They are not Vida masks and they are not KN95 masks as promised. They are M95c masks from the company Lutema where I can buy the same masks for literally 50% of what I paid with Vida (100 masks for $159.98 vs the $308.71 amount I paid.) They don’t include a return shipping label as promised to send them back to recycle. There are zero markings at all on many of these masks. They are thin and see through in certain parts. I am extremely unhappy with my purchase. These masks are from a company that does not make NIOSH-Approved face masks. This is directly from the CDC Website: “Lutema Brand is misrepresenting the 5-Layer Face Mask as NIOSH-approved. Lutema is not a NIOSH approval holder or private label holder. Lutema Brand masks are not NIOSH-approved. (3/23/2021)” I’ve emailed and asked for a full refund but I haven’t heard back from the company. Vida, you can skip the “ Hi, Please send me an email at reviews at shopvida.com and I'll ensure someone follows up to resolve the issue as soon as possible. Thanks for your patience. Best, XX” form reply to this review and just reply to the one I already sent and give me my money back.

Do not buy the KN95 masks for your kids. The website says they will fit kids 3 years old and up, but my 6 and 8 year old swim in them. I now have 250 masks that are completely useless to us as Vida will not accept returns.

We ordered masks on 8/10 and have received part of the order. The KN-95 masks don't even have an estimated shipping date. According to their chart, those items are not delayed, but there is no update or information on when they will be out for shipping. Really disappointed at the lack of communication and transparency. They need to have a customer service number too.

Terrible experience. Please donot use this companies service. This company using COVID situation to scam people. The website showed K95 kids masks as available and I paid extra for expedited shipping. The masks are already overpriced but still I trusted based on an article I read for mask recommendations. Order was placed on 8/2 for KN95 masks and after multiple emails and Twitter messages they sent me M95c masks which are essentially dust masks. When I questioned them their answer was their vendor ships M95c when they don’t have KN95. Their service is terrible and stay away from these SCAMMERS. Dispute your bank and get your money bank.

Ordered masks on 8/9, product page said masks were "in stock" and ships in 5-7 days. After trying to reach out to support a few days later they said they reserved the right for it to be 10-15 business days. I'm at a loss, and will be reporting them to my credit card vendor as fraudulent Friday morning. For those also at a loss for what to do, their CEO appears to be very focused on being a speaker at a high profile tech conference called SXSW. Feel free to google "Umaimah Mendhro Panel Picker" and down vote her panel's selection to send a message that her company has been anything but "RESILIENT". Oh, and BTW, IF Vida responds to this it will be a pasted message that basically says all the same things under every other comment here.

Placed a mask order for my kids and paid for overnight shipping. That was August 1st. Order # 672070. Since then, no update. No replies to my emails. Nothing. They accepted my payment and have not delivered. This company should not be in business! As with many of the recent reviews, all we want, as consumers, is for this company to take responsibility and to be honest.

Dispute with your bank and wash your hands of these people!!@