Shop Home MedReviews of shophomemed.com

Response from Shop Home MedMay 20, 2026

We’re very sorry to hear that the delivery and installation process did not meet your expectations. Our goal is always to provide a smooth and supportive experience, especially for customers purchasing large medical equipment. The White Glove service arranged for your order included scheduled in-home delivery and assembly, however certain apartment and building access limitations can impact what carriers and installation providers are able to complete without prior coordination. In this case, the freight carrier and installation provider followed their individual handling and safety protocols regarding oversized and heavy medical equipment. That said, we absolutely understand how frustrating and stressful this situation was, particularly after planning and paying for an upgraded service. We take feedback like this seriously and are actively reviewing the coordination between the freight carrier and installation team to help prevent situations like this in the future. Our support team has been attempting to work toward a resolution and remains available to assist further. We appreciate the opportunity to address your concerns and improve the experience for all customers moving forward.

Response from Shop Home MedMay 11, 2026

We sincerely apologize for the frustration and urgency surrounding this order, especially given your upcoming CNA classroom inspection. We completely understand how important it is to have the beds fully operational and ready on time. After receiving your photos and video, our team immediately escalated the matter to the manufacturer’s parts department for review. Because these are medical beds and safety-related components, replacement parts must be verified and approved correctly to ensure patient and user safety. Unfortunately, this process is handled directly through the manufacturer and is not something our representatives can bypass or independently authorize. We understand that the estimated timeline provided was disappointing, and we apologize if our communication came across as lacking urgency or concern — that was never our intention. Our team has been actively working to push for the fastest possible resolution while following the manufacturer’s required procedures. At Shop Home Med, we care deeply about our customers and take situations like this seriously. While delays involving manufacturer parts can occasionally happen, we remain committed to advocating on your behalf and helping reach a resolution as quickly as possible.

Response from Shop Home MedMay 11, 2026

We sincerely apologize for the experience you had and understand your frustration regarding the delivery and installation process. This is not the level of service we aim to provide. The White Glove Delivery Plus service includes delivery coordination, in-home placement, assembly, and setup through a third-party installation network. In this case, there were clearly communication and scheduling breakdowns between the freight carrier and installation partner, which unfortunately resulted in delays and inconvenience for you. We understand how frustrating it must have been to personally coordinate portions of the process while also dealing with early freight delivery. Regarding the FedEx shipment, the manufacturer shipped the components ahead of the installation appointment window, and while this is sometimes done to help avoid further scheduling delays, we understand this created an added burden for you and your building staff. The partial refund issued was intended as a goodwill gesture for the delays and inconvenience experienced, not as a reflection of the value of your concerns. We truly regret that it came across otherwise. We take feedback like this seriously and are actively reviewing this experience internally with both the delivery and installation teams to improve communication and coordination moving forward. We appreciate you bringing this to our attention and apologize again for the inconvenience caused.