Shop Home MedReviews of shophomemed.com

Response from Shop Home MedDec 9, 2025

I’m really sorry for the frustration — waiting too long for an order and then feeling like you overpaid is the worst combo, and that’s not the experience we want for you. On the timing: we know delays can be a huge inconvenience, and we’re actively working to improve both processing and delivery speed so orders arrive faster and with clearer updates along the way. On pricing: we try to stay competitive while offering reliable products and real customer support, but we understand that price matters. If you found the exact same item for $200 less, please reach out with the link or details. We’d be happy to review it and see what we can do to help, including checking whether a price adjustment is possible.

Response from Shop Home MedDec 9, 2025

I’m really sorry to hear that you had a bad experience with our customer service — that’s not the standard we aim for, and we appreciate you bringing it to our attention. We’d like to make this right. Please reach out to us directly with your order number and a quick note about what went wrong, and we’ll look into it immediately. Thank you for giving us the chance to improve and fix this for you.

Response from Shop Home MedDec 8, 2025

I took a look at your order details, and your package was delivered on December 5, 2025. Your order was placed on November 28, 2025, which was during the Thanksgiving holiday when our warehouse was closed. Orders placed over the holiday begin processing on the next business day, and we offer a standard 3–5 business day shipping window. Since delivery occurred within that timeframe, it was still within our expected delivery window. That said, we completely understand how delays around the holidays can feel stressful, and we’re always here to help. If you’re still having trouble locating the package or need anything at all, please reach out to our support team and we’ll take care of you right away.