I was just about to order the Healthy Petz Premium Liquid Collagen but at the last moment i decided to check all their pictures through a AI PICTURE DETECTOR ...... Not one of the pictures came out as REAL ..... I thought i would give them the benefit of the doubt and checked with another 4 AI IMAGE DETECTORS .... They all said the pictures WERE 70 - 85% AI GENERATED !!! So i'm afraid i am not parting with my money !!!!!
Response from Healthy PetzSep 15, 2026
Hi,
Thank you for the honest feedback. Some of the images on our product page are studio renders of the bottle and label, which is common for supplement packaging. The customer photos in our reviews are real and sent in by owners.
If you'd like to see the product before deciding, please email [email protected] and we'll send you unedited photos of the bottle, the label and the batch.
Thank you,
Barbara from Healthy Petz 🐾
DB
Dan B.
Bought the product which took a long…
Bought the product which took a long time to arrive. I requested money back as per their guarantee and no response after 5 trys! I would not recommend at all.
Response from Healthy PetzSep 15, 2026
Hi Dan,
I'm sorry to hear about your experience. We pride ourselves on replying to every email within one working day, so five messages going unanswered tells me something went wrong on our side, most likely your emails were caught by a filter or landed in a queue they should never have been in. Either way, that's our fault, and I'm looking into it.
Please email [email protected] using the same email address associated with your order so my team can locate your account and process your refund in full, including shipping. If you'd rather not send another email, reply here and I'll find you from the name on the order.
I sincerely apologize for the delay and the frustration this has caused.
Thank you,
Barbara from Healthy Petz 🐾
AM
Anik M.
Unexpected subscription
Unexpected subscription. But it did help my dog's allergies
Response from Healthy PetzSep 15, 2026
Hi Anik,
Thank you for the honest review, and I'm glad it helped with the allergies. You're right that the subscription shouldn't have been a surprise. That was a checkout fault on our side, and it's been fixed so one-time and subscription are now a clear choice.
If you'd like the subscription cancelled or changed, it's one click under Manage Subscription at the top of our site, or email [email protected] and my team will do it for you.
Thank you,
Barbara from Healthy Petz 🐾
KE
KELLI
DO NOT BUY FROM THEM
DO NOT BUY FROM THEM! SCAM!! I ordered 3 bottles. It took 3 weeks to arrive. It said it was shipped the same day I ordered it. It took 2 weeks to arrive in Illinois, which I believe it was shipped from overseas since it wasn't showing the tracking from where it started from to where it was going to in Illinois. It took 1 more week to ship from Illinois to my house. It also had Kelly Chen as the sender from Elk Grove Village, Illinois. Think this is a MLM, but definitely a scam. I also saw that I was subscribed to receive 3 bottles every month. I was able to unsubscribe from that subscription. I gave my dog the drops of liquid on their food. My dog started having diarrhea after a few days, and my dog didnt really like eating the food that had the liquid on it. I stopped using this product. I contacted the company by email, which is the only way to can contact them. Their website says they will refund the payment, minus the shipping cost if not satisfied, no questions asked. Must notify them within 60 days of purchase. It also said that refund would be within 5-10 days of email. No response to my email. I emailed them again 5 days later with no response. No refund. Called my credit card to file complaint and attempt to get refund. They reached out to this company and are attempting to do a charge back. I got an email from Healthy Petz saying they were unaware of my issue, and a charge back hurts their business. I wouldn't have done this if the company would have responded to my emails and issued a refund in the first place. Definitely, not responding to this company again. Still waiting for my credit card to help with this.
Update: Credit card didn't help. Told to contact company to get my refund. I emailed the company, and started getting responses after I tried to get my credit card involved. Since I got the credit card involved, the company refused to give my money back. I never got a refund (chargeback) from my credit card company, but Healthy Petz kept saying I did. I showed them proof that I didn't. After 2 months of telling them that, according to their policy, I I would qualify for a refund. The email from them stated that they would not give me one because I got my credit card involved to try and help, so they lied. They don't do refunds. They finally quit responding to my emails.
The stuff comes from China. It took over a week for it to arrive through customs, then it was dropped off at Kelly Chen's house. They in turn, mailed it to me. I have the paperwork to show it came through customs, when I disputed it through my credit card.. They aren't making the product in The United States.
The product made my dog sick and they refused to give me my money back. I followed their policy, but they still refused.
Response from Healthy PetzSep 15, 2026
Hi Kelli,
I'm sorry to hear about your experience, and I understand why it felt the way it did. Three weeks for delivery, a subscription you didn't choose, and two emails without a reply is not what anyone should get from us.
To clear up the shipping: our orders ship from US fulfilment warehouses, and the name on the label is a member of the warehouse team, not a reseller. The labels have since been changed to show Healthy Petz. Delivery in July was far slower than it should have been, and we've moved to new shipping lines since. Orders now arrive in two to four days with tracking.
Regarding the loose stools, thank you for telling us. It's uncommon, and it usually settles at half the dose, but you were right to stop if he wasn't happy on it.
Please email [email protected] using the same email address associated with your order so my team can locate your account and issue your refund in full. There's no need to return anything.
I sincerely apologize for the stress this has caused.
Thank you,
Barbara from Healthy Petz 🐾
AM
Amanda
bad communication
i last night ordered a couple of bottles but when i placed the order i straight away canceled it as i noticed that it was a subscription i did this within the hour of ordering and have noticed this morning that it is on its way i did get a email to say my subscription is canceled and i have sent them a email for them to confirm my order cancelled and for me to get a refund i hope i get an email back saying that it has been canceled dont want an y more m only taken out dont know what else to do do not buy from them
Response from Healthy PetzSep 15, 2026
Hi Amanda,
I'm sorry to hear about your experience. Cancelling within the hour should have stopped the order, and you shouldn't have had to chase to confirm it.
Please email [email protected] using the same email address associated with your order so my team can confirm the cancellation and refund you in full. If the parcel still arrives, please keep it.
I sincerely apologize for the worry this has caused.
Thank you,
Barbara from Healthy Petz 🐾
LL
Lynelle L.
I ordered one collagen product online
I ordered one collagen product online, no idea that it was a subscription order. I still have that item not all used up. That company has since charged twice to my credit card & sent product that I do not want. I have emailed their support several times with no response. Im concerned as to how to stop it. There is no contact number online. There is no paperwork or company details on the package. No label on package or instructions. I dont want more products, how can I stop it??. I could cancel my credit card but would prefer not to do that. What can I do? It looks like they send & charge an order every month. I now have 3! Please help!
Thanks everyone
Response from Healthy PetzSep 15, 2026
Hi Lynelle,
I'm sorry to hear about your experience. Nobody should end up with three bottles they didn't order and no reply when they ask for help. A fault in our checkout was carrying the subscription through on some orders, and it's been fixed. Any subscription now cancels in one click under Manage Subscription at the top of our site.
Please email [email protected] using the same email address associated with your order so my team can cancel the subscription and refund the charges you didn't want. Please keep the bottles, there's no need to send anything back, and there's no need to cancel your card.
I sincerely apologize for the stress this has caused.
Thank you,
Barbara from Healthy Petz 🐾
AW
Alison ( W.
‼️Healthypetz is a scam company,‼️
‼️Healthypetz is a scam company,‼️
DO NOT ORDER FROM THEM ..
I ordered liquid collegan and it never arrived, no response to emails I've sent.
Do not waste your money!!!!!
Response from Healthy PetzSep 15, 2026
Hi Alison,
I'm sorry to hear about your experience. An order that never arrives, followed by emails that go unanswered, is the worst thing a customer can go through with us, and it's not how we operate now.
Please email [email protected] using the same email address associated with your order so my team can locate it and either resend it with tracking or refund you in full, whichever you'd prefer.
I sincerely apologize for the frustration this has caused.
Thank you,
Barbara from Healthy Petz 🐾
CU
customer
CAVEAT EMPTOR! You have been warned.
Auto enrolled my wife in a subscription(did not choose or want). No reply to 6 emails and no contact phone #. Wife has to cancel and get new card to stop thieves from extracting more money from us. RETURNS?!?!?!?! How are you going to return something to someone you CANNOT contact? CAVEAT EMPTOR! You have been warned.
Response from Healthy PetzSep 15, 2026
Hi,
I'm sorry to hear about your experience. A subscription your wife didn't choose, six emails without a reply, and no way to reach us is not acceptable, and you were right to be angry.
A fault in our checkout was carrying the subscription through on some orders. It's been fixed, subscriptions now cancel in one click, and support replies within one working day.
Please email [email protected] using the same email address associated with your wife's order so my team can confirm the subscription is cancelled and refund any charge you didn't want. There's no need to return anything.
I sincerely apologize for the stress this has caused you both.
Thank you,
Barbara from Healthy Petz 🐾
