Healthy PetzReviews of shophealthypetz.com

I emailed this company before my item was delivered because I had changed my mind. Their policy states that even if you change your mind, you have a 60-day money-back guarantee. (I won’t mention any names, but the person I dealt with had a name beginning with A.) A originally only offered me 10% back and wanted me to send the items back. I then looked at the policy, which stated that items should NOT be sent back as they wouldn’t be processed. I declined and told A that I would try the product instead. I tried the product with my fur baby, but unfortunately I wasn’t happy with it. A then offered me 30% back as a “gesture of goodwill”. However, I had already checked their website and looked at their policy. Their policy states that a full refund is given in line with their 60-day money-back guarantee, INCLUDING any shipping costs, and that no items should be sent back. I sent their own policy back to A, showing where it stated this, and then all of a sudden I received a refund for the product but not the shipping costs. I sent another email explaining that I hadn’t been refunded for the shipping, and A replied saying that, basically, because a refund had already been issued, they could no longer process a refund for the shipping costs. I also sent an email asking to speak with a manager multiple times during all this and not once was my email given to a manager. So, if you need a refund at any time, do not accept 30%, 10%, or any amount that isn’t the full amount you are entitled to. Check their policy carefully and send it back to them, showing exactly where it states that you are entitled to a full refund. I just feel customers shouldn’t have to repeatedly point out a company’s own refund policy to receive what that policy says they are entitled to. I've seen seen/heard similar issues with other customers.

***Update, I have had communication now and they say they have cancelled my subscription. On further inspection I did find the second bottle, it had slipped down the back of the wood in our wood shed.***Communication is poor. I ordered one bottle on subscription, second months money has come out but no second bottle. I can’t get hold of anyone at the company to chase up second bottle or cancel my subscription. Will now stop the transactions via my bank. Avoid.

Absolutely terrible. I bought a bottle of the collagen in good faith with the 3 months no quibble money back guarantee. It's made my dogs itching much worse and I have emailed the company 3 times (they're meant to respond within 12 hours) and have had no response. So I'm £30 out of pocket with a rubbish product

I'm really happy with the product. Nell's coat has never looked better. My problem is that I've been trying to halt the order because I have too much stocked up: more than two month's worth of unopened bottles. I had only planned to try it out, not get five bottles a month. I calculate that five bottles last for about three months.