Terrible customer Service and product doesn’t work.
Everything went wrong, from deceptive advertising to the product not working for my dog. They lock ( or try ) to lock you into a subscription, I finally got it cancelled through the subscription link. I didn’t even know when I made the purchase that it was a subscription! They offer a 60 day money back guarantee, just try to use it. They have sent me email’s back with other peoples stunning reviews several times. Customer service is the worst. Ultimately, they sent me a long list of questions to answer before they could determine if I could get a refund. If the efficacy of their product depends on all these questions then perhaps they should list on the purchase that your dog will only get better if none of these 9 or 10 factors are present. NOTHING BUT A SCAM
KA
Karen A.
I ordered the product the cost was…
I ordered the product the cost was raised I wrote to question it they stated they were showing Canadian dollars but my card would show the correct amount. After 10 days and no shipping info I emailed them to find out their credit card processor froze their funds. I could wait till they got funds which no idea of how long. I requested a refund and was told they couldn't refund with their new company. I had to contact my credit card company to initiate a refund I got a temporary one for 90 days. They put me trough too much work and don't trust the company.
Response from Healthy PetzOct 20, 2026
Dear Karen,
Please accept our sincere apologies for the trouble you’ve had with your payment, shipping updates, and refund request. We understand that you expected a straightforward purchasing experience, and we’re sorry this was not the case. For reference, our standard shipping timeframe is 4–9 business days, depending on the location, excluding weekends and holidays. We’d like to review your order and understand what went wrong. Please email [email protected] with “PRIORITY – [Your Order Number]” as the subject line so we can give your concern the attention it needs.
AV
Andreas V.
Steer clear of this company!!!
This is an appalling company to deal with! Placed my order on sept 30th for a product designed to stop my dog scratching. The wording, while vague implies that the parcel will arrive within a few days.
After 7 days still nothing apart from an email from the courier ( evri) to say they have got the parcel in one of their distribution centres and I would recieve further information in due course. I contacted Healthy Petz regarding this delay to no avail, no response, nothing. I also pointed out that for some reason it says subscription on my invoice. It took two more email to get a response ( it was when I mention the visa refund scheme) - they admitted that the subscription was an error on their part…… which I do not believe for one moment as I have read many reviews complaining about the automatic subscription.
My request for a refund was ignored, after a further email I was told as the product was on the way merely awaiting delivery the order was fulfilled and therefore no refund was possible. After another umpteen emails of me explaining that I had to buy another product to deal with the dog’s itching and I no longer required their product, which by that time was 12 days past the date of order, and the alternative I purchased had brought a huge improvement within just two days! I was then offered a partial refund of 30% which I rejected. After another god knows how many emails I was asked to send a video of me placing the products in my bin as proof. I finally received a full refund today!!!
Following further investigation it would appear the product is not as excellent at treating the animals as they claim.
KEEP WELL CLEAR OF THESE PEOPLE!!!!
Response from Healthy PetzOct 17, 2026
Dear Andreas,
We’re genuinely sorry that this experience left you feeling disappointed. We understand how stressful it can be when your dog is uncomfortable and you’re waiting for a product, especially when you feel you haven’t received timely updates or support. We’re currently experiencing a high volume of inquiries, which has affected our response times, but we’re doing our best to get back to everyone and address each concern as quickly as possible.
Your order was placed on September 30. Our standard delivery timeframe includes one business day for processing, excluding weekends and holidays, plus 4–9 business days for shipping. As your order was delivered on October 12, it arrived within that timeframe. However, we recognize that the lack of clear communication along the way added to your frustration, and we apologize for that.
We also understand why you questioned the request for a disposal video. This is required as part of our refund procedure to verify that the refunded product has been disposed of and will not continue to be used after the refund. We appreciate that this extra step may have felt inconvenient.
In terms of results, reduced scratching may be noticed within 2–3 weeks, while more significant skin improvements typically take 4–8 weeks. Full skin barrier rebuilding can take 8–12 weeks, and every dog responds differently.
We can confirm that your refund has now been processed and we’re sorry again for the inconvenience you experienced.
RW
rose W.
I went to their site but never even put…
I went to their site but never even put anything in a cart. Now I get an email stating I never checked out. Huh? How can I check out without even putting something in the cart?
Response from Healthy PetzOct 15, 2026
Hi Rose,
We’re sorry for the confusion and understand why this would be concerning. We’d appreciate the opportunity to look into this and clarify what happened. Please email us at [email protected] with the subject line “PRIORITY – [Your Order Number]” so our team can review your concern and assist you as soon as possible. Thank you for bringing this to our attention, and we apologize for any inconvenience caused.
TB
Tamsin B.
Worst product for your allergy prone dog!
Within days of using his product, my dog developed severe allergic reaction, this was beyond non stop scratching, this was painful to watch :-( I contacted Healthy Petz and they responded by cancelling my "membership" - never signed up for any membership! I requested my money back as per they 60 day money back guarantee and silence since then.
Response from Healthy PetzOct 15, 2026
Dear Tamsin,
We’re very sorry to hear about your dog’s reaction and understand how upsetting this must have been. We also apologize for the delay in getting back to you regarding your refund request. This is not the experience we want for our customers, and we’d appreciate the opportunity to look into this and help resolve the matter.
Please email us at [email protected] with the subject line “PRIORITY – [Your Order Number]” so our team can prioritize your concern and assist you as soon as possible.
Thank you for bringing this to our attention, and we sincerely apologize for the stress and inconvenience caused.
DF
Dan F.
I have been trying to get in touch with…
I have been trying to get in touch with their support to get information on how to return the product but I have not received a reply. I also need to stop the reoccurring subscription that I did not authorize- NO REPLY. I contact my credit card and have placed a report on them to not authorize a reoccurring charge.
Response from Healthy PetzOct 14, 2026
Hi Dan,
We’re very sorry for the frustration and inconvenience this has caused. We’re currently experiencing a high volume of inquiries, which has caused delays in our response times. Please know that we’re doing our best to assist everyone as quickly as possible.
To help us address your concerns about the return and subscription, please email us at [email protected] with the subject line “PRIORITY – [Your Order Number]” so our team can prioritize your request.
We sincerely apologize for the delay and appreciate your patience. Thank you for bringing this to our attention.
EG
Ellie G.
Rubbish product
Rubbish product, you can't unsubcribe at all this is a scam site. They do not respond to emails I am now trying to get a charge back and block the merchant. Awful stay clear
Response from Healthy PetzOct 13, 2026
Hi Ellie,
We’re truly sorry for the frustration and inconvenience this has caused. We completely understand your concerns, and we sincerely apologize for the delay in responding. We’ve been experiencing a high volume of inquiries, which unfortunately affected our response time. We understand this is not the level of service you expected.
Please rest assured that your subscription has been canceled as requested.
We’re sorry again for the experience you’ve had, and we appreciate your patience and understanding.
Thank you for giving us the opportunity to make things right.
BD
Brett D.
SCAMMERS. DO NOT USE
SCAMMERS. DO NOT USE....
I ordered their collagen for dogs product in early August 2026. I see the money has been taken but no product has arrived. I've sent four emails enquiring about the purchase and delivery but surprise surprise - no response. The tracking system is also non responsive.
Response from Healthy PetzOct 12, 2026
Hi Brett,
We’re truly sorry you’ve been waiting so long for your order and that your earlier emails went unanswered. You deserved better communication and care from us. This is not the experience we want for our customers.
We appreciate your feedback and thank you for bringing this to our attention. We’ve emailed you about this and filed a trace request with the courier. We’ll update you as soon as we receive their feedback.
We’re sorry for the worry and frustration this has caused. We want to make this right and will follow up closely to help resolve it.
Kindest,
Healthy Petz Team
