ShipwireReviews of shipwire.com

horrible customer service. do NOT trust.

2 words: STAY AWAY. Shipwire is our worst nightmare and a damage to our business. They lost thousands of dollars of our inventory. We just want to quit after we realize they didn't ship FIFO even if they confirmed they would. If you want to close your account, and you will for sure, you can't if you still have inventory in... But the thing is they make it so difficult to have your inventory back, it's like they keep you hostage and while they take forever to fix all the mistakes they make, you pay $500/month MINIMUM. Terrible customer service, terrible pricing, they damage products and charge you for packing material when in fact they are just recycling old dirty boxes from the floor. They don't even bother removing old labels from other companies from the box they use to ship your stuff. And for all that you pay high price. I just don't get how they could still be in business but it's probably because they make it impossible to quit. We had to ship back our own inventory to our office and pay full price for it. We ask them to put all 31 items in a box first, they quote 2.5h of work to do so. $91 to put 31 item in a box, knowing all these items are already in 2 boxes next to each other. You think at this price they would meticulously pack everything, but they don't. They just drop everything together without any padding and it damage everything. They just don't care about our products or our business. They just want you to send inventory in and then you are stuck with them.

I had opened this account some time ago and connected with my Shopify store, and I was so positive to conclude the integration as well as use additional services of your such as drop shipping solutions. I added one product just to test the system and delivery pricing but you have not yet located my warehouse and could not conclude the test. I send you an email asking for your support around two weeks ago, and I have received nothing. Although a message in a green box showed and told me that my message submitted successfully, I did not receive an email confirmation, so I have nothing to prove my communication with you. I fairly believe that you have taken all necessary measures to protect yourselves from your poor quality services. I am afraid that you continue the same poor quality support and anti-customer culture as you did some years ago when I had opened an account with you and decided to close it because of your unexpectable and unprofessional behavior. You respond if and when you have an appetite to support if you have not lost our emails or requests. In the meantime, I uninstalled your app from my Shopify and disconnected my Shopify from your dashboard but when I refresh the page, I see the connector (connection with my Shopify store unchanged and connected). Same of you and Shopify which selects to collaborate and recommend such services to their clients. I thought that after some years of my first bad experience with Shipwire, the latter would have improved. Invain! Regards, Leonidas Stergiou =============== I copy paste their response to my complaint. Shipwire confirms that my one-star review. Their response is typical and cold, and nothing about the substance. They do not care about their customers. Here is their response: "Hi Leonidas, This is Maristhel, one of the Operations Support Reps. We're sorry to hear that you have decided to close your Shipwire account and understand that you need to make the best business decisions for your company. I just want to let you know that we have closed the account and unsubscribed you so you will no longer receive any emails from Ingram Micro. We thank you for using our services and we hope that you consider us again in the future. Best Regards,"

This is the worst 3PL company out there. We are a large crowd funding company which contracted Shipwire to handle the world wide delivery of our products. We spent over $500K with them and it almost cost us our company. Our customer service and social media accounts blew up due to Tripwire’s incompetence. Shipwire represents that they are "Best In Class" but in reality they just useless. Their customer support takes days to respond to critical information. Shipwire cost us hundreds of thousands of dollars of extra expense we could not afford and tarnished social media reputation due to their failure to perform. They lost a large amounts of products, shipped wrong product, created bad data files, their platform constantly is under repair, they have no ability to do RMA returns outside of the USA. They subcontract all their warehouses. Make sure you own the carrier contracts with FedEx, UPS and others as Shipwire will not fight for you with the carriers when they make fail to deliver. DO NOT USE SHIPINSURE through Shipwire. Big Scam! Make sure when you sign Shipwire’s contract to have a cargo lawyer review and do not accept their damages clauses. Again another big rip off. They take no responsibility for their actions, especially when they screw up!

They changed their terms and suddenly I had a $1500 bill for nothing in addition to the monthly storage fees. Then they wanted thousands of dollars to return the inventory to me when I decided to close out my account. Ultimately, they ended up throwing out my inventory and closing my account. Their support team is run by a bunch of snotty brats, too. They are one of the worst-run businesses I've ever dealt with.

Customer service team not responding, very simple projects taking weeks/months to complete and many emails forth and back. Example project that took some weeks to be completed: We had special shipping labels we needed to attach to 3 boxes. For this we had to create a project and then wait days to get a quote (Yes a quote for a job that takes a few seconds and emailing forth and back already took more time) Other issue: Preparing pallets of units to be dispatched with a 3rd party carrier is the worst! Every single one we had in the past months got delayed by weeks! And Shipwire made many mistakes (packed the stock on the wrong pallets although we confirmed the correct size in several emails etc) Have to repeat the same things over and over again as it seems they don‘t take any notes at all. Inventory backend is incorrect (the stock that should be available suddenly disappeared), ASNs not received properly and so many more issues. STAY AWAY you will only face a lot of problems!! Late dispatch, incorrect dispatch, missing stock, projects that take weeks/months to complete, bad communication, they ignore emails, and so much more. Got worse since new management took over a few months ago!

TL;DR - It was so expensive and painful to work with Shipwire that we decided to scrap our entire UK inventory. Shipwire charged us through the nose to dispose of and destroy our inventory, but then either didn't dispose of it correctly or SOLD IT to a liquidation company. Never, ever, work with this company. We used Shipwire for about a year. In that year, I was burned so many times and so many ways by this company, that I'm actually angry at myself for giving them so many chances. We originally chose them because they have an API we could easily hook into our existing website and Amazon store. This is literally the only good thing about this company, but from what I've read from other reviews, even this isn't reliable. The first red flag should have been when they wouldn't give us the full shipping address upfront. We had to send our shipment to the UK without knowing the final destination. When our inventory first arrived at port in the UK, the freight company needed the receiving warehouse's final address and a phone number before they would be willing to take the shipment. It took me about a week of going back and forth with the US customer service team for them to give me this information. Meanwhile, we were getting charged for leaving our container at the port. Any time we had a special project or shipment, working with customer service was a gigantic pain. They basically just copy/paste the same jargony emails to you, rather than reading and responding to your questions. Sometimes our orders would be held with no warning. A few times, this was because they detected an issue with the shipping address but couldn't provide any suggestions to fix the shipping address. It was impossible to push the order through in the backend, so we would have to submit a ticket that just says "This shipment is fine, send it now." and wait 24 hours for a response. When we finally decided to fire Shipwire, they made sure to get in one final, gigantic failure. When you want to dispose and destroy your inventory, you have to submit it as a special order on their website. However, this is incredibly buggy and we ended up having to do this through a series of emails. In one of those emails, they explain that they charge you 1) $40/hour of labor and 2) $0.50/lb. They also explain that "all orders, even disposal orders will be charged standard handling fees. Disposal Projects involve much more than simply tossing your products into a dumpster. Doing so would invite scavengers into our lots and this would pose a security risk for our merchants. So too there are often local regulations that govern the manner by which certain types of products must be legally disposed. Disposal does not equal free." A couple of weeks after we paid for all the above fees, we were contacted by a company in the UK who had been offered a significant quantity of our stock from a liquidation company. Not only did Shipwire charge us through the nose to "dispose" of our inventory, they sold it! Or at the very least, they failed to destroy the inventory to avoid letting someone else scavenge for it. I gave them a day to respond to my email asking for an explanation, and 24 hours later, they (predictably) haven't responded. Don't just take my word for it. Search Twitter for Shipwire and all you'll see are frustrated customers. FBA would have been cheaper!

This company is the absolute worst! They overcharge, screw up orders, use huuuge boxes for small products, make it impossible to get in touch with the same person twice, and if a parcel goes missing, it's 'not their problem' as they just outsource everything themselves. All the screwups took their toll on my stress levels, as well as my margin to the point where i needed to start another side business to stay afloat. In the meantime i moved a portion of my stock to Amazon FBA, but still had product in Australia and the UK, expecting it to be safely stored for a while. Over a few months i adjusted my focus while Amazon kept selling on autopilot, with my stagnant inventory sitting at Shipwire for the duration, during the time i failed to notice some emails regarding a overdue payment of about $1000. Luckily someone offered to buy my company the other day, so i went to log back into Shipwire to check out my inventory levels in Au & Uk, but couldnt log in anymore. When i asked support what was going on they informed me that they've 'disposed' of all my inventory.... all $50,000 worth. Thanks Shipwire, you are an entrepreneurs worst nightmare. A slick & modern presented brand, run behind the scenes by a bunch of energy sucking amateurs. Please de-materialise back to a lower dimension where you and your sub-average approach to business belong.