ShipwireReviews of shipwire.com

While the general Shipwire experience can leave a lot to be desired, from slow picking to mis-shipments, I want to give a huge shoutout to Jessica Sanchez at the New Lenox location for always assisting with projects in a timely fashion. Whether it's receiving, an external freight order, or an inventory count, she is on the damn ball. I tip my cap to her. I just wish our other two warehouses had personnel that were as responsive and dedicated. Bottom line, you can't automate a good customer experience. You need to hire, train and pay employees.

Black friday period Jason and David along with all our warehouses did a great job getting us through black friday. We did over 40k units of orders which went out without any major issues. There were mispicks and carrier issues and delays however majority of the orders all went out. Super happy there were no major glitches (apart from some incorrect rating issues). Well done everyone for a successful black friday 2019.

Angelo Luis Crizaldo was very helpful. Thank you.

UPDATE - July 24 Just got off the phone with Brian who spent as long as it took for me to go through all the questions I had. He was very honest and open about pricing and services available to my business. Total transparency is something that should be standard practice at this level of business and I felt like I received it. Onto phase two to learn more about how to get the most out of Shipwire and feeling much better about trusting them with my inventory and management of it. Star rating lifted to 4 and hopefully reach that 5 level when we're up and running and have some real feedback from customers. Kudos to Brian! --------------- UPDATE (shortly after writing original review below) Very soon after writing this review I received a call from Brian Miu, unfortunately, I wasn't near my phone at the time so he left a message. It came across sincere and apologetic for the delays. Brian followed up with an email addressing some (not all) of the points raised in my first emails to them. He also set up a time to talk further about everything (tomorrow evening, when I'm available). I'm looking forward to seeing how everything proceeds from here. Feeling somewhat better about Shipwire, haven't totally lost faith and have upgraded the rating from 1 to 3 stars due to Brian's response. Will update further when appropriate. --------------- I'm not in the habit of saying negative things about companies... I'm just at a dead end with this one and looking for answers. I've been trying to get in touch with someone at Shipwire for a few weeks now and have not heard anything back? I've also tried calling but the number is not going through (which could be my end but there isn't an option to call UK or Netherlands for Europe enquiries). I've sent a few emails to their address listed on the site, filled in the web form as requested and still no contact. So far no good ... although I feel the 'advertised' system would be a good fit for my company so I would ideally like my questions answered and to have a feeling of security that should there be an issue in the future I could actually talk to someone about it.

Shipwire does a great job of helping us out whenever we have problems with shipments.

Shipwire was great when I was first setting up distribution through them. Their prices were competitive, but it was the service that set them apart. We decided to move our fulfillment back in-house because it's so low-volume, so paying a fulfillment house did not make sense for our organization. But by and large, Shipwire was great and I'd recommend them. Their Shopify integration is especially welcome.

Crystal Barrett worked really hard trying to get our product shipped to one of our customers that had an extreme deadline. She made it happen and she kept me informed throughout the process so that I could update our customer. Her hard work is greatly appreciated!