ShipwireReviews of shipwire.com

Astoundingly terrible. I cannot un-recommend them enough. I have lists of issues since week one and everyone within our business and beyond cannot believe the incompetence. If they aren't sued in the near future, I would be absolutely dumbfounded.

Shipwire (Ingram parent company) is the MOST UNETHICAL, UNORGANIZED, MISTAKE RIDDLED company I've ever worked with. Do not for one minute trust them. When they make a mistake, which is weekly, you have to stay on them (full-time job) to even remotely resolve. Guess, what they never do. They just take your money, lose your inventory, and if you don't pay them....guess what....they hold your inventory hostage. I understand this market is a tough one but these guys bring it to a whole new level of awfulness. DO NOT USE THEM OR THEY'LL RUN YOU OUT OF BUSINESS BECAUSE OF THEIR MISTAKES. NOT MAKING THIS UP.....SO BAD.

Do not do business with these guys! What they do is bill you far in excess of what you have agreed, then hold your stock until it is paid, THEN charge you exorbitant fees to remove your own stock (so essentially hold you to ransom). Customer service just closes any complaints without replying and phone calls go nowhere. I know of MANY business in the same situation as me who are forced to pay them or just go broke.

I would not use this company to ship Dog poop. If you even consider this company, you should have your head examined. The took money from my account without authorization and it took 6 months to get my money back I have been working on getting my inventory removed from their warehouse for 9 months and still waiting.

our last shipments took more than 6 weeks to get on ups truck and see tracking activity, there is no person that will take your issue seriously since they cooperated it, it works like cooperate, not service at all

Shipwire is the worst company we have ever had to deal with. They shipped so many wrong items. Our inventory count would be there one day and the next gone when we didn't ship anything that day. They checked our inventory in wrong and all our counts are off and then want to do a cycle count which will make us stop shipping during that time and that could last a week or more. My orders aren't tracking for up to a week sometimes and our customers are angry and Shipwire blames it on Fed Ex. I called Fed Ex and they said there is no way they are missing that many items scanned. A month ago we were told we will have to pay Long Term Storage Fees at over $11,000!! Out of nowhere. We are a small company and cannot pay. We pay storage every month for 7 years and now they want to charge long term storage fees on top? I am seeking the advice of an attorney right away. They have literally driven us out of business. We are liquidating all our stock as we speak. We have an east coast warehouse that has NEVER had any of the problems we have had with Shipwire. In my opinion this company needs to be closed down. Maybe a class action law suite?? Anyone interested??

Zero stars. They randomly introduced fees and didnt even tell me about it. As a result we got a 4500 usd fee for storage. They have the worst customer service I've ever dealt with. Such a pack of scum. They are literally the worst company we've ever dealt with. They have bankrupted many small companies, and yours could be next.

Shipwire was the worst decision we made for our startup. I've left reviews before. This time i'm just going leave one more warning for other companies as Shipwire's new fees were the last straw that put us out of business. Sure, we had problems, but I could have continued without the challenges and horrible experiences I constantly had to deal with while using shipwire. Even as I attempted to exit, my account was just shut down, yet I still get emails about my upcoming fees. I can't login to turn off emails b/c my account isn't active. That is a minor detail, but just represents a long list of complaints I have with this company. Thanks to the customer support folks that attempted to make up for an otherwise horrific product.