ShipwireReviews of shipwire.com

WORST warehouse ever, they lie to you, they lose your packages, there's no way to ever win a claim and the only claim availabel is for "lost packages" - they never ship all the products or the right producst. I've worked with Sherpack, Evri and other unreliable shippers but Shipwire is the worst. You can try complain and get an escalation, but they are going to ignore you. If you ever get Jacob Dunn, be sure to leave right away, that guy is a master in deflecting and not giving a solution to anything. I am so glad that we left that mess of a company.

VERY BED SERVICE MY ORDER NOT RECIEVED N NOT PAYMENT REFUND FOR 15 DAYS. FAKE HAI OREDER 865285

A mess. I can't get anywhere.

I’m waiting on a dermaroller which I thought was shipped from the company which wanted me to download some app to find out where my package was coming and it was this dang company ..dermaroller and shipwire are horrible buy in USA,

Strongly suggest finding a different 3PL. We have been using them for over 10 years. Have exited their US and CA warehouse and now working on exiting NL and UK. To do a full review of all negative experience we had it would take writing a book. I can though confirm all other negative reviews i read pretty much match our experience. Avoid at all cost

Do not trust this company. We used to ship 1000's of packages a week, running into hundreds of thousands a year. However they - lost packages - lost stock - could not provide accurate billing statements - could not respond to customer service tickets - deduct direct debits without authorisation Worst was they never took responsibility for their actions, they just never responded and hope you went away - which is what we did. We would never recommend this company to any prospective. 21/03 I have sent so many countless messages, claims, requests for escalations to management over multiple years and until posting this review I have never had a response, that is such a bad reflection on how Shipwire treats it customers. We took our business to another legitimate company

2015 we visited the Shipwire facility in Redlands LA, were greeted like royalty, given a guided tour, the staff were great and very enthusiastic. They got our account set up very quickly, integrated to our platform and seemingly operational in the sandbox. We shipped our first pallets of stock from Australia to their Redlands LA warehouse, and this is when the massive troubles started. Within days of it's arrival the stock SKU's were mislabeled, a customer care inquiry was lodged and down the rabbit hole of buck passing and gross incompetence we went. 3 weeks and nothing was done. We had thousands of back orders and customers were starting to become very p**sed off. We eventually posted out orders manually from our own warehouse until things eventually got going. 2016 the process was not bad and showed potential. However orders were getting mixed up, not arriving, damaged, or lost all together. Shipwire had system upgrades that stopped deliveries for a week. It would take WEEKS to get any issue attended to, whoever we spoke to would suddenly be 'away' on leave and it was just completely unacceptable. They started operating in Australia and thought we would try that facility, thinking being close would could sort things out quicker. Big mistake! Orders were arriving dirty, damaged and wrong items. Losing many customers. We upgraded our eCommerce website in 2017, Shipwire verbally were supportive during our upgrade, but in real terms were completely disjointed. We started to receive emails about storage rate increases, rising 700%. In the midst of this, they started sending automated emails to another email address that they were going to move our stock to another warehouse. When we caught up to their emails, they had started sending emails they will ship all our stock back to us or DUMP our stock! We tried to respond, were told they were on it, but it was complete lies. Our stock to this day has not been recovered, we have NOT had a reply from Shipwire about the situation. We are unable to follow this up in the US and unable to bring legal action because we are not in the US. $60,000 worth of stock has vanished, we can not gain access to our dashboard to find out, no one replies to our emails. All of our invoices were paid up, despite their extortionate amounts and rate rises. HELP!

Do not believe any good review you read about Shipwire. They cost me upwards of $20K in lost inventory and the expense to extract my inventory from the warehouse. My business lost the best part of a year because it took them five months to get the stock ready to collect. Getting out was was the best decision I made. I went back to a fulfillment company I used before Shipwire and and their service is superb, and best of all they have a guaranteed no LTS fee will ever be introduced at their warehouse and so far not one piece of inventory lost. If you are looking for good fulfillment services and a stress free life Shipwire is not the company for you. Keep looking, or if you are unfortunately still trapped in Shipwire GET OUT NOW. Regards from a now happy ex customer. Ten years in Shipwire and now one year FREE of of this awful company.