ShipwireReviews of shipwire.com

Dont even think of working with them if you want to be in the business. They will destroy your business. Past one year, they been shipping out incorrect items to our customers. They will either ship incorrect skus or they will overship/undership items. We lost our credibility among our customers because of shipwire. Apart from credibility we lost thousands of dollars in shipping charges. The worst is that they lost over $25k of inventory and not even taking responsibility of that. When we asked for credit they just showed us shipwire T&C agreement and backed out. This is our shipwire case ID#01209376. We are now planing to file a law suite against this company. If any other companies wants to joins us they are more than welcome.

Honestly, there are a lot of little issues with Shipwire, but there are two big sticking points that cause me to actively dissuade others from using this company for storage and fulfillment. Chief among them is the complete inability to directly communicate with warehouses. This goes hand-in-hand with the limitations of their online portal. There is no easy way to correct orders after they have been received by the warehouse. Additionally, going through Shipwire's customer care phone number is a frustrating affair, as they are generally unable to do anything that a Shipwire customer can't do via the web portal. This means that any processing orders in error (e.g. incorrect address or incorrect stock) cannot be corrected on the fly. You have to hope that customer care gets in touch with the warehouse in time to cancel the order and then you start from scratch. Attempting to get problems solved via email is an even worse affair, due to the long delays in response time and even simple things like customer care representatives addressing the member of my company who made the inquiry by the wrong name (thus leading anyone to believe that they aren't truly reading/comprehending the emails and the requests therein). Second, we've had multiple instances of the warehouse shipping incorrect SKUs out on accurately placed orders. This compounded by an inexplicably frustrating experience after they relocated inventory to a new warehouse -- we had $1000+ in merchandise go missing and unaccounted with no answers from Shipwire (after, via email, they stated all of our inventory was received). This went unresolved for weeks, amazingly. For a company whose sole purview is to store, manage, handle, and ship other companies' inventory, Shipwire is remarkably inept at handling basic on-the-fly requests (e.g. emergency hold of an order), ensuring the reliable storage of stock, and providing a level of customer care that inspires confidence. When using Shipwire, my company lacks the confidence to assure our customers that items will be delivered correctly.

Lost my inventory and haven't even bother to reply in more than 6 months.

Their receiving in Canada is opened only 3 hours a day. Canada Post can not deliver. They refuse to go and pick it up. This is costing us thousands of dollars and market share. We are looking the other way. Shipwire you set yourself up. Too big to fail.

To be fair to Shipwire, logistics on this level is a very hard game, so I'm not just going to come on here and badmouth them. That being said occasionally things do and will go wrong and it is frustrating. In my opinion, one of the key issues with Shipwire face today is the fact that their service is a software layer on top of several independent 3rd party fulfilment warehouses based around the world, this means that Shipwire have little control how each warehouse is run, the service level offered and standards applied. In essence beneath the software surface, Shipwire is rather fragmented. If the CEO's and directors wish to improve their service long term to compete with Amazon and others, they must invest in an in-house system where they slowly replace the 3rd party warehouses with Shipwire own in-house network, all working to the same set of rules and standards all running on the same warehouse management software. In doing so they have an opportunity to iron out all the issues they face today streamlining the service and providing a real long term solution to the likes of Amazon. Another benefit to this system would be localised phone and email support in the Europe Australia and North America fixing those immediate issues faster than waiting for support in California to wake up.

Possibly the worst 3rd party shipping service out there, hands down. Support is somewhat helpful but not really. Disconnect between warehouse and contact . Thousands of dollars in lost sales as well as products. If your a small start up, do yourself a favor and absolutely do NOT sign up with them, you will fail.

We've been working with Shipwire for close to 6 months now and have been very happy with their service. We're a fast growing retailer in the travel gear space. We ship our products worldwide and leverage three of Shipwire's warehouses. The system works well, as does their web app which gives you a lot of visibility & control over what's going on. Not everything is perfect, there are features we'd like that aren't implemented but nothing that we haven't been to resolve one way or another. A service like Shipwire's needs a strong team to support it. We've been very happy with ours. They are very helpful & knowledgeable, working through many of the challenges we throw at them. So yes, if we had to choose again... We'd pick Shipwire! Kudos & thanks to Ana C., Brian M., Casey B., Gene C. and John B.!

We signed up because we needed a service that would allow us to fully automate our sales funnel. In particular, we needed cheap storage and to outsource packing and shipping our products. Having mastered the art of SEO, ShipWire is the only company you will find for several pages, and it's a shame we didn't keep digging, because what happened to us was, basically catastrophic. We signed up because we could quickly and easily setup an account, define products, give them a credit card for automatic monthly billing, connect it to our PayPal account to ship out orders as they come in, and then ship them our inventory. All for $24.95/mo. since the amount of merchandise we were shipping was less than a certain amount of space taken up as advertised as being what they would store at that rate. We would never log into ShipWire.com again unless it was either to send more inventory to their warehouse, make changes to existing products, or investigate some sort of a shipping issue. Every company we have ever done business with does the same thing if there is a problem with charging our account (like if a credit card expiration date has passed), which is either call, write or email the contact information you give them when you create an account to ask that the bill be settled somehow. They may also leave you a message in your account on their website, for you, but, you will be notified via e-mail at the very least, if not also by phone or, in the increasingly rare case, by postal mail. Indeed, we hadn't logged into the account in months because not only did we have no need to make any changes to our account or resolve any ordering issues, we never received any email or phone calls telling us things like they have considered our account to be abandoned. Or, they haven't received a payment from us recently. Or, if you don't reactivate your account, send us a payment, or otherwise contact us, we will take the $3,500 worth of retail merchandise in our warehouse and destroy it. One day, we did happen to log in, because we needed to confirm the amount of inventory in stock for an upcoming sales campaign only to discover several horrifying anomalies. First of all, we had an unexplained balance of nearly $1,500! At the rate we signed up for, that would suggest we hadn't made a payment in over five years! We had only been a customer for less than two years at this point. I contacted our financial institutions and none of them could find any records of any declined charges being made by ShipWire. We also checked every page to look for a message, a banner, an icon or some other kind of notification that might explain this bizarre anomaly. Due to the absolute lack of any reasonable explanation on the website, we could only believe that there was some kind of terrible accident involving the database that supports their website. Because not only was there this balance that made no sense to us, there was also apparently less than 10 items of our merchandise in stock. We e-mailed ShipWire demanding an explanation but we also reviewed the Terms of Services Agreement and other fine print on the website to see what might be going on here. As for the $1,500 balance, apparently, ShipWire reserves the right to wait some indeterminate amount of time to eventually increase your monthly bill by about 2,000% without notice. As bad as that is, it still didn't explain why it showed they didn't get a payment for three months when they had billed my credit card at the appropriate $24.95 just one month before the account was marked as "abandoned." There is also a cryptic definition given for an abandoned account. Ultimately, it is considered "abandoned" if they try to contact you but after several attempts, you don't respond. This takes me to the third and final point which is that they officially consider you "notified" if they leave a message for you on their website. This message never results in an email to you (as it does in the case of other companies, like your bank for example). Indeed, we never received one phone call, one email, or one letter in the mail from ShipWire that we would have nearly $4,000 worth of merchandise destroyed unless we respond. Had we known that they were going to change our minimum rate to pay to $500/mo., we would have closed our account and demanded an immediate return of our inventory. UPDATED: To add insult to injury, the FALSE claim was made that we opted out of e-mail contact from ShipWire.com. Not only did we not do that, even if you opt out of e-mail from a company, they will Still send you messages to collect on a balance due on your account with them. The only circumstances under which you would opt-out of receiving email communications from a company is if you are asking not to be sent marketing (upsales) e-mail. Again: All we did was, sign up for a $24.95/mo. service, add product listings to our account, connect it to PayPal so they will get our orders, and ship them our inventory. None of that was nor should be in violation of their ToS. Regardless, any violations should have been provided via written notice to us via mail or e-mail, which did not happen. That is a clear cut case of an unfair business practice. After weeks of emailing, failed attempts at setting up a phone call (for what purpose remains unclear) until eventually, some rep confirmed all of this. Interestingly enough, there were no messages left anywhere on their website for us to check at any point in time. But even if there was, the point is, we were never given a fair opportunity to rescue thousands of dollars worth of merchandise. This is a text book bait and switch, and text book unfair business practice. Find another company that does what they do. DO NOT risk your merchandise in their hands. You WILL lose it. I cannot express in strong enough terms how dishonest this company is.