ShipwireReviews of shipwire.com

The new owner seems to be... too big to take care of ALL his customers.

Shipwire helped me to transition my business from fulfilling orders from my basement to fulfilling orders on a global scale. They are the only company that I know of to offer order fulfillment on multiple continents, which can help companies to build a global presence and gain traction on several markets at the same time. Around 2013 I started transitioning my business from retail to wholesale, shifting from multiple single deliveries to single bulk deliveries, and in 2015 Shipwire started introducing minimum cap orders per month to gently push out wholesale business and focus on retail. It took me about half a year to break down my fulfilment into multiple different partners, but even though Shipwire had left me in a tough spot I must say that overall I have not had any major issue with the quality of their services.

To be fair to Shipwire, logistics on this level is a very hard game, so I'm not just going to come on here and badmouth them. That being said occasionally things do and will go wrong and it is frustrating. In my opinion, one of the key issues with Shipwire face today is the fact that their service is a software layer on top of several independent 3rd party fulfilment warehouses based around the world, this means that Shipwire have little control how each warehouse is run, the service level offered and standards applied. In essence beneath the software surface, Shipwire is rather fragmented. If the CEO's and directors wish to improve their service long term to compete with Amazon and others, they must invest in an in-house system where they slowly replace the 3rd party warehouses with Shipwire own in-house network, all working to the same set of rules and standards all running on the same warehouse management software. In doing so they have an opportunity to iron out all the issues they face today streamlining the service and providing a real long term solution to the likes of Amazon. Another benefit to this system would be localised phone and email support in the Europe Australia and North America fixing those immediate issues faster than waiting for support in California to wake up.

Reserving judgment based upon some recent activity in my account

Poonam once again was super proactive and efficient in resolving our problems. Thks to her skills, we probably managed to speed up inventory processing by at least 2-3 days. Thank you again Poonam for all your great work.

We have been with Shipwire for 3 years now. There have definitely been hiccups with over and under shipments of skus. It is frustrating not having the ability to touch and feel your own inventory, having to create costly special projects that you could have done cheap yourself. I have also had delays getting an incoming shipment into inventory in a timely manner as bragged about in their testimonials. With all that said, whenever I have the pleasure of working with account manager Poonam Ram to work through these issues, she has safely navigated me through the logistical nightmare of logistics. Thanks Poonam!