catjar
Shipwire- buyer's remorse
I chose Shipwire for my warehousing and fulfillment needs and seriously regret doing so. It is impossible to get customer service on a timely basis. You cannot call and get anyone on the phone to help you. You have to email them to let them know you have an issue or a question and then someone emails you back saying they got your email and will respond within 24 hours. Then they call you back and if they miss you on the phone, they don't leave a number that you can call back at and days and days can go by. As well, the shipping rates are ridiculously high. As a small business I get way better rates through UPS than what Shipwire offers. When I questioned them about it, they said that that's how they make their money and the value they offer clients is about having locations in different countries. There's making money, and then there's gouging. This is gouging. Also, there is no way to arrange to get your stuff back unless you pay their ridiculously high shipping rates to have it sent back to you. You cannot go to their warehouse and pick up your stuff. I do NOT recommend Shipwire.