ShipwireReviews of shipwire.com

WORST warehouse ever, they lie to you, they lose your packages, there's no way to ever win a claim and the only claim availabel is for "lost packages" - they never ship all the products or the right producst. I've worked with Sherpack, Evri and other unreliable shippers but Shipwire is the worst. You can try complain and get an escalation, but they are going to ignore you. If you ever get Jacob Dunn, be sure to leave right away, that guy is a master in deflecting and not giving a solution to anything. I am so glad that we left that mess of a company.

VERY BED SERVICE MY ORDER NOT RECIEVED N NOT PAYMENT REFUND FOR 15 DAYS. FAKE HAI OREDER 865285

A mess. I can't get anywhere.

I’m waiting on a dermaroller which I thought was shipped from the company which wanted me to download some app to find out where my package was coming and it was this dang company ..dermaroller and shipwire are horrible buy in USA,

Strongly suggest finding a different 3PL. We have been using them for over 10 years. Have exited their US and CA warehouse and now working on exiting NL and UK. To do a full review of all negative experience we had it would take writing a book. I can though confirm all other negative reviews i read pretty much match our experience. Avoid at all cost

Do not trust this company. We used to ship 1000's of packages a week, running into hundreds of thousands a year. However they - lost packages - lost stock - could not provide accurate billing statements - could not respond to customer service tickets - deduct direct debits without authorisation Worst was they never took responsibility for their actions, they just never responded and hope you went away - which is what we did. We would never recommend this company to any prospective. 21/03 I have sent so many countless messages, claims, requests for escalations to management over multiple years and until posting this review I have never had a response, that is such a bad reflection on how Shipwire treats it customers. We took our business to another legitimate company

Reliable & repeatable. SLA's for our B2C business have been met all year, despite fluctuations in our own demand profile relative to forecast. Appreciate our account manager going the extra mile for us during peak season as well.

While the general Shipwire experience can leave a lot to be desired, from slow picking to mis-shipments, I want to give a huge shoutout to Jessica Sanchez at the New Lenox location for always assisting with projects in a timely fashion. Whether it's receiving, an external freight order, or an inventory count, she is on the damn ball. I tip my cap to her. I just wish our other two warehouses had personnel that were as responsive and dedicated. Bottom line, you can't automate a good customer experience. You need to hire, train and pay employees.