ShipwireReviews of shipwire.com

Richard has provided excellent customer service to us. He has been very helpful with setting up the new Basis product as well as answering all our questions when needed. Thanks Richard! Dave and Anita

Shipwire is greater for companies that need to distribute their products through many different global locations. presently I use them for LA, PA and Toronto. Soon I will be using them for Hong Kong and Europe

Julie was extremely diligent, and although USPS wasn't ultimately able to redirect our package, Julie was on top of every detail each step of the way!

I was with Shipwire for 9 months and am running for the hills as fast as I can. Generally a bad experience. Worst part is you dont have an account rep whose phone number and email you have. Nope. you send a request for help, and in a couple days someone gets back to you. Once ou get them, the response time to fix problems is long. They lost merchandise of mine and blamed it on the carrier, even though the pallets were shrikwrapped into a monolithic mass before shipping. I've very happ to have a found a smaller local less corporate fulfillment operation. Shipwire was largely a bad experience. One other reviewer on Reddit said, "I recommend chlamydia over shipwire." To get m merch out, I am paying them pick and pack on ever item they ship back to me. They get you coming and going, their operations are complex so the can be easily automated, but then human error happens reliably and theyre bad about fixing those errors. A bad scene. Dont do it.

Shipwire has given me back the freedom I have been looking for. As a small startup we handled all our fulfillment needs. This was fine for a while but once we started growing it became unmanageable without us dropping huge sums of investment in scaling the shipping process. Shipwire has a great shopify integration and they are overall very tech driven. This is key in our day and age when everything is moving so fast and online. We are looking forward to a long and successful relationship with Shipwire.

I was a Shipwire customer for almost 3 years. I have so happily cancelled my account not just because of their way too high fulfillment costs, but also their lack of care for their customers, overall greediness and bad customer service. This Christmas my customers orders were for the most part being shipped out 14 days late.......14 days!!! We had so many refunds and shipping refunds plus offering discount codes to our customers to make up for the late times. That's how we, and any decent company treats their customers. Do you think Shipwire did this for us? Of course not it maybe would have cost them $250 to keep me happy and it would have been the right thing to do. But hidden away is how during peak Christmas season their policy and practices they preach so strongly go out the window and are considered void. So don't think you can count on them during the busy seasons. Honestly so awesome and I am so happy to be cancelling my account and never doing business with them again!

We cooperated with Shipwire twice, in 2010 and in 2015. In 2010, when we first used Shipwire services for about half a year, several master boxes with expensive ebook readers were lost. The total loss was around 4000$. Shipwire declared that all goods were loaded to the forwarding company and we trusted their word and thought that the goods were lost in transition. Now we are almost sure that the goods were lost by Shipwire though no proof available. Goods words about Shipwire in 2010 that they fulfilled several hundreds of our orders without significant delays or errors. This time we got a trial lot of around 50 rather expensive items on December 2015 and within 20 days of using Shipwire services, 15% of inventory was lost ( or stolen ) within Shipwire’s premises. It is really too much and too fast. Shipwire refused to credit the loss ( they admit the loss ) because the inventory was not additionally insured by us. But worst of all were 7-10 days delays in order fulfillment in December which ruined our Amazon sales. I assume that the potential clients should better ( then we did ) understand how frequently the losses of inventory occur in Shipwire warehouses and that no responsibility from their side is hold. The clients should understand the importance of inventory insurance so that they do not repeat our errors of considering Shipwire a responsible and reliable company.

Michael has provided the best customer service ever. He is a Saint and deserves a promotion ASAP. I have worked with him for 2 years and every single time he has come through on his promises and has serviced us through thick and thin. The kind of service Michael provides is extremely rare these days.