DENISE T.
needed to move a very heavy and…
needed to move a very heavy and expensive dining room set from a high rise downtown condo in Chicago to Indianapolis. Packed very thoroughly and delivered as expected.
The company’s primary focus has always been providing the best customer service in the industry. We realize that moving is very stressful, and our number one goal is to ensure that all of our customers are well informed and comfortable with choosing the shipping company that best suits their needs; and although we realize that price is important, we believe it is our superior customer service that sets us apart from our competition. If our customers have an issue, problem or a complaint we take them very serious and do our best to review, resolve and prevent them from happening them in the future.
Ship Smart Inc. (shipsmart.com) has 759 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing
Shipping & Logistics · Santa Monica, California
Excellent

Shipping & Logistics · Los Angeles, California
Excellent

Shipping & Logistics · Pomona, California
Excellent

Shipping & Logistics · Sacramento, California
Excellent
759 approved reviews, newest moderated first
DENISE T.
needed to move a very heavy and expensive dining room set from a high rise downtown condo in Chicago to Indianapolis. Packed very thoroughly and delivered as expected.
Jill W.
I had a perfectly good experience with Ship Smart. They sent my things from California across the country and everything arrived safely, I was kept informed along the way, and they kept to the time frame. Good job Ship Smart.
Danielle
I was very please with the move with ShipSmart from beginning to end destination delivery. It was a west to east coast move in winter with me in transit as well.. The matching up dates for pick up and delivery was tricky and ShipSmart worked with me, 1. Employees were knowledgeable and patient with me during my initial phone contacts to arrange move. 2. The pick up was on sechedule, the packers knew their job well - were friendly quick, and positive when picking up in Sausalito, CA. 3. When there was some miscues on delivery date ShipSmart made good on original delivery commitment. They made the move stress free. 4. Trucking Company that did drop off in Cape Cod MA were timely, personable, and very very helpful also. 5. All items arrived - with no damaged and end cost was reasonable -and matched the range initially given.
Larry
We are very happy with our ship smart move. The packaging was great no damage at all.
Kim
Though the final cost was a little over the original estimate, the entire process from start to finish was better than I expected. Everyone from the office staff, pick-up and drop off crews were courteous, friendly and professional, right down to scheduling the drop off to accommodate a scheduled day off. Very impressed and pleased with the overall protective wrapping, packing and sturdy crating (which DID NOT leak or seep from the rain/snow mix falling on delivery day) that was used for two very fragile family curio cabinets. I highly recommend them and would definitely use them again.
Brenda Joyce N.
Very flustered can’t get an honest answer when to expect my shipment. I’ve been given 3 different dates to expect my shipment. Today I called and spoke with Tish . She gave me information “it should arrive in two hours”. I left work to get home to receive it. Never came!!
Alana Julia U.
Quick, efficient service, and my very delicate item arrived at it's destination perfectly intact and well-crated. The final price was far more then the estimate due to weight once it was crated, but overall, you get what you pay for. This was high-quality service.
Stuart G.
The prices are reasonable. The service is great. My desk arrived over packed and overprotected which was impressive. I would definitely use them again.