Dave
Date for my stuff to arrive kept…
Date for my stuff to arrive kept getting pushed further and further.
The company’s primary focus has always been providing the best customer service in the industry. We realize that moving is very stressful, and our number one goal is to ensure that all of our customers are well informed and comfortable with choosing the shipping company that best suits their needs; and although we realize that price is important, we believe it is our superior customer service that sets us apart from our competition. If our customers have an issue, problem or a complaint we take them very serious and do our best to review, resolve and prevent them from happening them in the future.
Ship Smart Inc. (shipsmart.com) has 759 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Shipping & Logistics · Santa Monica, California
Excellent

Shipping & Logistics · Los Angeles, California
Excellent

Shipping & Logistics · Pomona, California
Excellent

Shipping & Logistics · Sacramento, California
Excellent
759 approved reviews, newest moderated first
Dave
Date for my stuff to arrive kept getting pushed further and further.
Amanda
Great service. Friendly and helpful. Will definitely use again. Thank you!
Laura
Booking was easy. Due to a personal emergency we had to re-schedule which was NO problem. The couple who picked up our boxes was friendly, professional and assisted us when I needed my mother's fragile china sent to a separate address. The delivery to CA was timely, the one to DC took a lot longer than anticipated but the china arrived in perfect condition
Gary
I recently had a china cabinet shipped. My estimate was based on the item description from the drop down box on the website. However, my cabinet weighed significantly more than was projected with an increased cost. I am pleased that Ship Smart worked with me to arrive at a reasonable rate for shipping. The cabinet was well packaged and was delivered on time as expected. The driver who delivered the package was very thoughtful and helpful. Given my recent interaction with Ship Smart, I would not hesitate to use their services again. It was great working with a company that listens and resolves a customer's concerns.
Lynda O'Brien D.
I was extremely happy with Smart ship - the cost was greater than I expected but they picked up my items & did break a roller on a bureau but it was repaired when it reached the other end. I was not expecting that. My items were delivered safely with 1 hope chest mishap but I should be able to repair it on my own. Over all they were very professional and accommodating - I will definitely use them again!
Robert
Packing was very good - everything packed on pallets and wrapped in heavy, protective plastic. Pick-up and delivery were timely - received goods in one week (DC to Saint Louis). Pricing was transparent - actual price was higher than original quotation but due to our having more shipping weight so fair and understandable. Our experience was excellent and would do it again.
Kathy W.
Professional and accurate information from representative on the phone. Furniture delivered in perfect conditions and on time.
Ronald
Took good care of our item and delivered it promptly