Ship Smart Inc.Reviews of shipsmart.com

Great customer service. All companies used by ShipSmart did a good job. Great communication throughout the process.

I've paid $13400 for a $5000 to Advance Transport Services delivery to my door. In Apple gift cards as they wouldn't let me do a bank transfer now they are demanding another $3000 . The man 8m sending all this money too is named Stephen Burns. Says he's a manager in Washington. The packages are in Brisbane Australia. I have received 1 invoice for $5000. He refuses to give me any invoices for any other payments I've made. Or my husbands packages . I am a 73 year old pensioner sending him my whole pension every fortnight

From start to finish ShipSmart impressed me with their customer service, whether by phone, text, or in person. I had only one week to move my mother’s possessions from her apartment into a long-term care facility, which meant extreme downsizing. Further complicating matters was that she lives in Canada (Toronto) and I wanted to make sure that some family heirlooms remained in the family and delivered to where I lived in the USA (Tampa). I did stress about how to get them down to the US, as I flew up to Toronto and was without a vehicle while there. The people I interacted with at ShipSmart were so accommodating and helpful, as I am not the most technologically savvy and an international shipment further complicated matters, what with customs declarations, etc. When the shipment arrived to my home, the packing was done with such care; I could tell that much thought went into how best to transport the furniture without inflicting any damage. I am most pleased to have used them and would definitely recommend their company and services.

Friendly, knowledgable, efficient people. Good price on my shipment.

This Company is a joke! Do yourself a favor and don't waste your time and money on this company. The give you an estimate that's way off what they will charge you at the end. The customer service is non existence.

This was the right choice moving 500 books from Arizona to North Carolina for a good price. Everything went very smoothly and all the books arrived safely in our Center. I strongly recommend the company for large or heavy shipments

Once the ball got rolling the service was excellent! Everything happened according to how it was explained from pickup to delivery! The cross country delivery even happened ahead of schedule. Would definitely use their services again. This particular service was to ship a bed.

This review reflects an initially frustrating experience that was ultimately resolved with clear communication and dedicated customer service. We shipped five items using Ship Smart's white-glove service. Initially, we received an estimate, and my sister sent the five items. However, after shipping, we were informed of a significant price increase due to the option of crating. This unexpected adjustment felt unfair and left me questioning the transparency of the process. Despite our dissatisfaction, we decided to proceed. The items arrived in excellent condition, and the moving company outsourced by Ship Smart handled the delivery well. However, upon arrival, the movers informed me that the white-glove service did not include assembly. While they generously offered to assemble the items for free, I declined, as it was not part of what we paid for. This was disappointing, as I expected assembly to be included given the premium price of the white-glove service. Ship Smart’s customer service team, however, made a significant effort to address the issue. Ana Mayer, the agent who handled our concerns, provided an excellent explanation of the miscommunication and worked diligently to resolve the matter. Her professionalism and clear communication went above and beyond, ensuring the situation was clarified to my satisfaction. Her help was critical in salvaging an otherwise frustrating experience, and I truly appreciate the effort she put into resolving our concerns.