Mike M.
On time;
On time; Friendly and hardworking They got the job done right They did a great job from end to end!
The company’s primary focus has always been providing the best customer service in the industry. We realize that moving is very stressful, and our number one goal is to ensure that all of our customers are well informed and comfortable with choosing the shipping company that best suits their needs; and although we realize that price is important, we believe it is our superior customer service that sets us apart from our competition. If our customers have an issue, problem or a complaint we take them very serious and do our best to review, resolve and prevent them from happening them in the future.
Ship Smart Inc. (shipsmart.com) has 759 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Shipping & Logistics · Santa Monica, California
Excellent

Shipping & Logistics · Los Angeles, California
Excellent

Shipping & Logistics · Pomona, California
Excellent

Shipping & Logistics · Sacramento, California
Excellent
759 approved reviews, newest moderated first
Mike M.
On time; Friendly and hardworking They got the job done right They did a great job from end to end!
Janet W.
Excellent experience all around. Efficient, professional, courteous service. I was kept informed all throughout the process & my delivery was smooth & easy. Highly recommended.
Barbara B. C.
All of your customer service folks were prompt and helpful as my antiques traveled from our home in AZ to my nephew's new home in Wisconsin. Everything was well wrapped and arrived together & undamaged. They followed up with him as it arrived and I was always kept in the 'loop.' You were referred to us by a large moving company for whom my shipment was too small.
Response from Ship Smart Inc.Dec 18, 2023
Hi Barbara, Thank you for the kind words about the care our team took with your items as well as the feedback about the communication our customer service team provided. We are happy we were able to help you with your small cross-country move and look forward to assisting you again if you should need us.
Tina P.
From the start, everything went great. I was so apprehensive about getting this family heirloom shipped across the country. I even had to change the pickup location. Even with all of the particulars involved, all went smoothly. The delivery guys were super nice and communicative delivering during rush hour. I would recommend your service to everyone!
Sharon
Scheduling is easy and forthright with no hidden fees. Movers arrived on time and worked diligently and efficiently while taking excellent care while handling items. Excellent communication regarding the shipment while in transit. Delivery to destination completed safely and in a timely manner. They make moving a breeze!
Response from Ship Smart Inc.Dec 11, 2023
Hi Sharon, Thank you for your feedback about the care our team took with your small cross-country move. We value you as a customer and look forward to working with you again if you should need us.
Justin W.
I had a small shipment (2 antique tables and some assorted antique items) that Ship Smart shipped for me from California to the East Coast. They were highly professional, easy to work with and personable as well. Very easy process and great people to work with. Highly recommend them.
Sue L.
Employees here are so nice and easy to work with. They answered all of my questions without hesitation. Great service from start to finish.
Sandra P.
I needed to ship a couple of pieces of family furniture to my son across the country. He lives in an apartment in the city by himself. So he doesn't have a lot of help, flexibility, or space, etc. Ship Smart A. Wrapped the pieces SO WELL. No damage. Arrived ON TIME. My son's landlord had no complaints. On my side, it cost what it cost, you picked up when you said you would. NO SURPISES>
Response from Ship Smart Inc.Nov 17, 2023
Thank you for the wonderful feedback about the care our team took to wrap and move the items in your small cross-country move. We appreciate the input and value you as a customer. We are happy to help if you should need us again in the future.