Ship Smart Inc.Reviews of shipsmart.com

They lied about the shipping being door to door, but my furniture was thrown in the port overseas for 3 months until I paid again $3700 which was already paid once. Run run run

They lost my chair that I dropped off a month ago and paid $640 for them to ship. They tried to deliver the wrong item two weeks ago and I continue to call them, I’ve emailed several people, I even filled out the survey from ‘the president of the company’ trying to g to get someone to care: no one ever calls me back, despite being promised every time I call that someone who can help will call that day. I’ve been emailed a couple of times back saying, ‘they are investigating and will get back to me’, and then no one follows up on anyway. I’m desperate to find a phone number or a way to get a hold of someone who will actually call me back or care at all. Also absolutely insulting that after this long they haven’t even offered me a refund, even though they lost my property and failed to provide the service I was charged for. They won’t even give me a tracking number. At this point it is just theft. Shame on them. No one there cares at all either.

Ship Smart has been helpful from the start. They provided an accurate quote, helped me with a payment plan, and guided me through the journey. I felt seen and taken care of. I really appreciate working with Robert Chance. I will use Ship Smart again in the future!

So glad I found Ship Smart to move my brother’s things across the U.S. He had only about 20 file boxes. The fee was very reasonable. Great customer service and the driver who delivered the boxes was fast, efficient, and professional. I would use Ship Smart again!

Price doubled when it came time to actually get my things. They are slow to respond, no tracking, and shipment takes forever.

It should be illegal what they do. Long story short, I was originally quoted $2k for a move, once they had my things at their warehouse they told me it would be $4k, and then once they had all of my stuff packed up, they came back told me it would be $8k. FOUR TIMES THE ORIGINAL QUOTE. They Oh and guess how much it would be for me to come pick up my stuff and not have them ship it? $2k!!! What an absolute scam. I understand the first Requote, but they missed the weight for the second quote by 2k lbs. You’re supposed to be professionals.

This might be the WORST moving experience I have ever had in my life. If I could put zero stars I would. Firstly, they never answered my calls while the shipping was underway. They lied about when they would contact me regarding my move. The move took longer than expected. The company claims that they make moving easier. However, all the company did was increase the number of problems throughout the move. To anyone who chooses to use this service… good luck as you are about to undergo the worst experience of your life.

Exceptionally good customer service and highly professional moving support. This outstanding team worked hard and kept me informed and all for relatively low cost. Great job!