ShelterLogicReviews of shelterlogic.com

Arelis was easy to work with. She made my life a lot better with her knowledge in how to fix my issue. She's a keeper.

Not good at all. Bought the "Alaskan" version and didn't survive the first snow storm long enough for me to get home from work to clear it. Just are attention needy, temporary tents and definitely not Alaskan. Creates mold in the summer for anything porous due to lack of proper venting. 2nd time these have let me down but NEVER again. Lost $600 in 4 months but gonna upcycle the material into bags to try to get a fraction of my money back.

They stole $1000.00 from me. I Installed a 10X14 supposedly galvanized shed that bent up in a wind storm. I chose this company since they are from MA and should have products sold for outside use, that conform. Well, this one didn't. I filed a claim under the warranty and they gave me some bull about the foundation, which is the only thing still in tack. There isn't any way of communicating with the warranty dept. except by email, and customer service even told me they don't replace their products. Unbelievable! Choose another company that stands by its products. PS- My product was properly anchored and the act of God thing is an excuse to avoid a legal warranty. The product is supposed to be tolerant of outside conditions. Buyer Beware! If you have a problem, they will not assist, even when the product is under warranty.

I would like to compliment your company on your customer service. I emailed the company on 2/23/23 for information on a particular size carport-like structure and on 2/24/23 I received a reply from customer service rep Laura Miller. Unfortunately you don't make a cover the size that we need, but I was so impressed with Ms. Miller's prompt response and felt that she should be commended for her excellent customer service. Thank you, Bobbie Askin

My 10 x 20 x 8 round top shed was purchased on March 27th, 2021 and professionally installed in May of that year. It developed a rip that was about 12 in. long a little more than a week ago. I contacted the manufacturer to find out what product they recommended to make a repair but heard nothing for more than a week. I then went out and purchased some tape that I thought would seal the rip. When I went out to apply the tape today, I discovered that the entire roof was now destroyed. Very disappointed - product did not even survive for two years. Update: Subsequent to submitting my initial review, I was informed that the cover for my shed was the lightest material ShelterLogic sells and it was guaranteed for only one year. I did not know that when I purchased the product and guess I was lucky that it lasted almost two. Once I was advised there were optional covers, I purchased an Ultra cover which is the heaviest Shelter Logic sells and is guaranteed for much longer. Hopefully, I'll have more luck with the new cover.

Shelter Logic 3 x 6.1m White Portable Carport; This product failed during installation it is not fit for purpose and unacceptable poor quality and flawed design; under no circumstances can anything be under this carport it could damage a car or even injure someone it should be recalled nationwide

We were informed today as one of their retailers that Counterfeit product had gotten into Legitimate channels of supply. I have no idea how in the world this would happen. We have been trying all day to get more information that they have gone quiet. I would stay away. Buyer beware!!!

Placed an order for a replacement cover but never received it or any communication regarding shipment. Total scam.