ShellyReviews of shelly.com

Great products and documentation with fast and competent support that helps you for automation purposes.

Excellent products with which you can do many things through the multiple settings. Pos-sales support TOP! The best support I have ever encountered, prepared and ready to help you.

Ho montato 8 Shelly Plus 2 PM su tapparelle. Puntualmente sono offline. Assistenza poco assistente nel senso che mi chiedono informazioni di competenza di un informatico. Assistenza potrebbe collegarsi da remoto ma non lo fanno. Ho in uso da anni 23 sonoff non hanno mai fatto una piega. Anche con precedenti acquisti di dispositivi Shelley ho avuto problemi mai risolti. Quale la direzione da seguire, che consiglio dare?

Quality products, good price, cool features and world class support. To be honest, never faced such competent, patient, fast and quality support.

Shelly makes great products and their customer service has always been super responsive and helpful. I think they have some negative ratings here because of courier delays outside their control. I have never had anything but a great experience. Currently own 47 of their products in my home and very happy with them and the service provided.

Great devices/product - utterly awful customer service. I have other Shelly porducts that work great but have always purchased through secondary sites (eg pi hut) Order item, paid for item... great... After 2 days still no delivery so I checked their site and it said order hadnt despatched. I contacted customer service who said it was royal mails fault and to wait a" little bit more time", another two days pass - still no updates. Contacted custom4er service again, this time they said it wasnt their fault and it was with royal mail, i pointed out that i didnt buy from royal mail but was meant with "computer says no" type attitude. I try to buy locally or direct from ,manufacturer rather than use the corporate retail mega giants but this type of thing doesnt make that choice easy. Their products are really great but they cant run retail/cx - avoid direct purchasing

Habe unzählige Shellys bei mir im Einsatz von der ersten bis zur dritten Generation. Funktionieren einwandfrei, sind günstig und haben eine offene API, welche es mir ermöglicht die Daten unabhängig von der App auszulsen in meinem Smart Home. Auch die neuen Bluetooth Devices (Doorsensoren, Switches und PIRs) funktionieren einwandfrei.

I have purchased several Shelly devices. All were delivered quickly. I unboxed the H&T gen 3 device and read the installation guide. I also installed the mobile app. Could I connect the device - NO. Was the Shelly website any help - NO. Was customer service any help - NO. was YOUTUBE or any other social network any help - NO. The simple problem with Shelly devices and the Shelly app is that they are way too complicated. In this day and age, it is not unreasonable to expect devices and apps to seamlessly connect but don’t expect this with Shelly devices. I couldn’t setup the app and device, my tech savvy kids finally managed it after. In all honesty, buy other products that are user friendly.