ShellyReviews of shelly.com

I had an issue with one of my Wall Displays, after opening a support ticket I received first an AI answer to check for several things, providing all relevant data it was soon clear that the switch was defective. Shelly did not lose any time to replace the switch by providing voucher codes for the product itself as well as for the transport. Very good service and clear that they wanted to be provided with all relevant data. I will for sure stay with Shelly as my favorite provider of home automation equipment. Some products could be redesigned to not only accept USB power connectors but also wired connectivity to directly connect to 230V but all in all it paid off to stay with quality products instead of buying cheap Chinese products with no or limited warranty. Unfortunately again the Post One delivery came very delayed but that is nothing that Shelly can in any way influence.

Had a problem with a device coupled to another account and within 15min support reacted on the ticket and I could smoothly continue with finishing the project. Ticket was created after 7p.m. so was very surprised.

Brandgevaarlijke producten die in de fik vliegen en dat komt volgens Shelly door het Nederlandse stroomnet. Hoe kan dat product een CE markering hebben?

I am a longtime user of Shelly devices. Recently I had to replace and upgrade one of them. To be able to see it in the shelly app on my iphone I tried to add it. Nothing happened. I tried once more and got an error massage that "The device is already owned by another user/account." Did I got a refurbished device? The support team deleted the device in the respective database and I could retry to include it in my shelly app. And this time it showed up immediately. And this happend within 12 hours after I opened a ticket. Just great! The error was sitting in front of my keyboard.

I ordered the products 22 days ago, and the package still hasn’t arrived. Two days ago I contacted customer service for help; they said they would look into it. Two days later, when I still hadn’t heard anything, I requested a refund. The refund was refused because the customer service representative has no information about the package’s location. The Shelly devices I have ordered from elsewhere are excellent, but I cannot recommend ordering through shelly.com to anyone. Poor customer service.

Had an issue with an BLU device. They answered pretty fast with a good solution. The device has worked flawlesly since then.

Ich habe innerhalb weniger Monate 8 bis 9 Shelly 2.5 Rollladen-Relais austauschen müssen, da sie ständig ausfallen. Die Firma Shelly verweigert jeglichen Ersatz und übernimmt keinerlei Verantwortung für die unzähligen Stunden, die ich mit dem Umbau verschwendet habe. Das Produkt ist extrem unzuverlässig und der Kundenservice eine Katastrophe. Absolute Warnung, bitte nicht kaufen!

Mit der Funktionalität der "Smart Home" Produkte bin ich sehr zufrieden. Deren Einbindung per WLAN gestaltet sich gelegentlich umständlich. Zuletzt hat erst die Neuinstallation der App zum Ziel geführt.